House Manager; Staffing Resource Department

Job Summary

The General Head Nurse (House Manager) serves as the on‑site clinical and operational leader, ensuring safe, efficient, and coordinated patient care across all inpatient units. This role functions as the hospital’s central command for nursing operations, providing real‑time decision‑making, staffing oversight, and system‑wide coordination, particularly during off‑shifts when senior and unit leadership are not on‑site.

• Lead and coordinate hospital‑wide patient care delivery across all inpatient units
• Maintain situational awareness of census, acuity, and high‑risk patients through proactive rounding
• Ensure continuity and safety of care at all times (24/7 operations)
• Identify real‑time operational and patient care risks during rounding and initiate immediate intervention
• Adjust staffing based on census, acuity, and skill mix across units
• Deploy float pool and reallocate staff based on direct unit assessment and rounding insights
• Partner with patient placement teams to support admission, transfer, and discharge throughput
• Validate staffing effectiveness and emerging needs through physical presence on inpatient units
• Function as senior decision‑maker during off‑shift hours including weekends and holidays
• Interpret and enforce policies, regulatory standards, and escalation pathways
• Communicate with Administrator‑on‑Call and escalate critical issues
• Maintain visible leadership presence through rounding to ensure adherence and operational consistency
• Serve as the highest‑level clinical resource and mentor for nursing staff
• Provide guidance in complex or deteriorating patient situations identified through rounding
• Support frontline teams through coaching, de‑escalation, and decision support
• Engage directly with frontline staff, charge nurses, and providers to assess unit conditions
• Identify emerging issues early and intervene promptly to mitigate risk
• Partner with incident command during emergencies (codes, disasters, mass casualty events and other situations as needed)
• Coordinate hospital response and resource mobilization during emergencies
• Ensure patient and staff safety during crises
• Serve as the central point of contact for inpatient units, departments, and patients/families
• Resolve conflicts, complaints, and operational barriers in real time

• Bachelor’s degree in Nursing or Associate’s degree or diploma in Nursing and a Master’s degree in Nursing
• Current licensure as a Registered Nurse in the state of Michigan
• Three (3) years of nursing management or nursing supervisor/charge nurse experience within the last five (5) years
• Demonstrated leadership skills and ability to perform as a role model to nursing staff
• Nurse Leadership certification or completion within one (1) year of accepting this position or when eligible to certify, whichever comes first. Certifications must be recognized by the Magnet Recognition Program and the American Nurses Credentialing Center (ANCC)

• Demonstrated experience with in‑house supervision
• Demonstrated experience with patient placement and bed management
• Ability to work independently and as a member of a team
• Ability to work under pressure and meet deadlines
• Ability to motivate others in an individual and group setting
• Ability to plan, organize and direct the activities of others
• Ability to multi‑task
• Ability to apply good judgment and to handle confidential materials and situations with sensitivity and discretion
• Strong analytical, problem‑solving, conflict resolution, and oral and verbal communication skills
• Excellent interpersonal skills
• Ability to deal with a diverse group of people in a diplomatic and effective manner

• Excellent medical, dental, and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Hours/Week: 40 hrs/week. Shifts/

Hours:

Nights (8 hr and 12 hr shifts). Includes weekends and holidays.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time.

The University of Michigan is an equal employment opportunity employer.