Epic Orders & ClinDoc Application Support Analyst Maitland, FL

Epic Orders & Clin Doc Application Support Analyst job tland, FL. This is a remote position.

Job Title: Epic Inpatient Procedure Orders Application Analyst – Go‑Live Support (Remote, 3-Month Contract)

Start Date: ASAP

Location: Remote (U.S.

-based preferred)

Engagement Type: 3-Month Contract, Full‑Time Hours

Schedule: Core business hours + Go‑Live On‑Call Rotation

We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go‑live period. This 3‑month remote contract focuses heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one.

The consultant will work in a fast‑paced, high‑volume ticketing environment and must be comfortable participating in an on‑call rotation during the go‑live window to support 24/7 inpatient operations.

• Provide day‑to‑day break/fix application support for Epic Inpatient Procedure Orders during and after go‑live.
• Triage, analyze, and resolve incidents and service requests related to
  • Diagnostic and therapeutic procedure orders
  • Order sets and preference lists
  • Pre‑procedure workflows and prerequisites
  • Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)
  • Order status, scheduling, and result integration
• Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
• Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes.
• Perform root‑cause analysis and implement durable solutions to reduce repeat issues and improve order reliability.
• Maintain and optimize Inpatient Procedure Orders build, including:
  • Order records and order composer configuration
  • Order sets and preference lists
  • Procedure categories, routing rules, and department mappings
  • Linked diagnoses, questions, and decision support logic
• Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end‑to‑end workflow integrity.
• Participate in on‑call rotations (evenings, nights, and/or weekends as needed) during the go‑live period and early stabilization.
• Adhere to established change management and governance processes for all build and configuration changes.
• Create and maintain knowledge base articles, known‑issue logs, and quick‑reference documentation for common issues and standard resolutions.

• Duration:
  Approximately 3 months (with potential extension based on project needs)
• Start Date:
  
  ASAP – must be able to ramp quickly
• Location:
  
  100% remote, with potential extended hours to align with hospital operations during go‑live
• Hours:
  
  Full‑time (40 hours/week), with additional hours possible during peak go‑live periods and on‑call coverage

• Epic Orders (Inpatient Procedure Orders) certification/accreditation
• Epic Clin Doc certification/accreditation
• 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders
• At least one recent Epic go‑live or major upgrade supporting inpatient orders workflows
• Strong understanding of inpatient clinical workflows, including interdisciplinary documentation and communication
• Proven experience delivering break/fix support in a hospital or large health system setting
• Experience working with ticketing/ITSM tools (e.g., Service Now, Remedy, Cherwell)
• Excellent analytical and problem‑solving skills, with attention to detail and patient‑safety impact
• Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat)
• Ability and willingness to work a flexible schedule and participate in an on‑call rotation during go‑live and stabilization

• Experience supporting large, multi‑hospital health systems on Epic Inpatient
• Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing‑sensitive indicators
• Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes
• Prior work creating training materials, tip sheets, and quick reference guides for clinical staff