Registered Nurse; RN - Triage Specialist - Conduit Health Partners

Thank you for considering a career at Conduit Health Partners!

Scheduled Weekly

Hours:

36

Work Shift: All Work Shifts (United States of America)

The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization’s mission and identified key strategic or performance initiatives.

Please note the following details prior to applying:

• This position REQUIRES an active Compact RN license.
• This position REQUIRES a HIPAA compliant home workspace (secured area with a locked door and screens hidden from unauthorized individuals).
• This position REQUIRES home office space equipped with high‑speed internet of at least 100 Mbps download and 20 Mbps upload. If your current internet does not meet these expectations, you will need to upgrade before your interview. These speeds are required for the last 30 minutes of the one‑hour fifteen‑minute interview.
• This position REQUIRES a secondary workspace with high‑speed internet, private access, within 30 minutes of the primary home office.
• 4‑Week Orientation/Training schedule is Monday through Thursday 8:00 am ET – 4:30 pm ET.

We offer opportunities across all shifts – days, afternoons/evenings, and nights, with full‑time and occasional part‑time and PRN positions. Schedules are set and follow a six‑week rotation, which includes an every‑other‑weekend requirement.

There is also an on‑call component and a rotating holiday requirement for all positions. Once you’re placed into a schedule, you will be expected to work that set schedule for at least six months before any schedule change request is considered.

Schedule change requests are reviewed every six weeks but are not guaranteed and are evaluated based on our established standard operating procedures.

* Hours subject to change based on the needs of operations

• Provides telephonic triage or requested support and/or virtual monitoring, offering subsequent recommendations, education, or care advice using decision‑making tools, clinical judgment, and defined workflows.
• Participates in care coordination, partnering with customers to reduce readmissions, enhance chronic disease management, and manage health risk and injury reporting.
• Schedules provider appointments and facilitates provider communication.
• Ensures accurate, timely documentation in the EMR according to best practice, guidelines, or workflows.
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are met and continuity of operations is maintained.
• Participates in process improvement, professional development, peer development, and peer review.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation and within the scope of practice for the registered nurse.

• RN license required in applicable state(s).
• Multistate/Compact RN licensure required.

• ADN or Diploma in Nursing required.
• BSN preferred.

• 1 year of acute care nursing experience.
• Triage experience preferred.

• EPIC Electronic Health Record (preferred).

• Download speed of 100 Mbps.
• Upload speed of 20 Mbps.

• Must have a designated workspace with a locked door per HIPAA regulations.
• Associates are encouraged to also identify a secondary work location that meets HIPAA regulations in case of power outages.

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.
• Required to travel by car to off‑site…