Ambulatory Nurse Triage, OHMG Access Center - Orlando

Position: Ambulatory Nurse Triage, OHMG Access Center - Downtown Orlando
Position Summary About Orlando Health Medical Group Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.

Orlando Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
Medical, Dental, Vision 403(b) Retirement Savings Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (childcare, elder care, pet care) Paid Parental Leave Pet Insurance Car Insurance Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Job Summary Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the Ambulatory Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse.

This position includes a flexible work arrangement of work from home after onsite in the call center for designated period. Working hours and locations vary based on department. Previous Pediatric or Behavioral Health experience preferred. Responsibilities Essential Functions
• Triages and provides thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
• Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed.
• Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
• Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Documents all call inquiries according to Orlando Health policies and procedures.
• Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
• Demonstrates proficiency in multiple technology programs used by Orlando Health.
• Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
• Proficiencies in recognizing a change in patient status and need to escalate care. Coordinates with provider or nurse leader as needed.
• Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated.
• Adheres to the standards required in the role in regard to break times and phone time as well as…