RN Call Assist Overnight - Remote in PST

Job Overview

Optum WA is seeking a RN Call Assist to join our team in Everett, WA. Optum is a clinician‑led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. We believe you deserve an exceptional career, and we will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Work PST hours. Week 1:
Sun 6pm‑7am, Mon Off, Tue Off, Wed Off, Thu Off, Fri 6pm‑7am, Sat 6pm‑7am (36 hours).
Week 2:
Sun 6pm‑7am, Mon Off, Tue Off, Wed Off, Thu Off, Fri 6pm‑7am, Sat 6pm‑7am (36 hours).

• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions and makes referrals for health services as appropriate via telephone.
• Documents calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods.
• Documents all inquiries according to department standards for legal/statistical purposes.
• Excellent written and verbal communication skills.
• Problems solving issues independently and working with teams collaboratively. Situations require assessment, decision‑making within the framework of established protocols, excellent listening and communication skills, knowledge of computers, critical thinking skills and the nursing process.
• Speaks with a pleasant, professional phone voice and provides superior customer service to internal and external customers.
• Ensures performance standards are met and accepts constructive feedback.

• Unrestricted WA State or Compact RN license.
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education and telephonic nursing.
• Ability to work PST work schedule as outlined above.

• Bachelor of Science in Nursing.
• American Academy of Ambulatory Care Nursing (AAACN).
• 1+ years of Call Center Nursing experience.
• Case Management experience.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $29.00 – $52.00 per hour based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements).

We comply with all minimum wage laws as applicable.

Optum Care is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Optum Care is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.