RN​/Telehealth Triage

Position: RN/Telehealth Triage | Full-time
Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.

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Schedule:

+ 8 hour shifts

+ Days / Evenings

+ As scheduled between 7:00 am - 11:00 pm

+ Every other Weekend & Every other Holiday

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Note:

This is not a Remote/Work-From-Home position.

Sign-On Bonus!:
In addition to competitive pay & our Total Rewards benefits, we are currently offering a $6,000.00 sign-on bonus to eligible RNs with a 2-year commitment.

Responsibilities:

+ Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.

+ Provides healthcare recommendations based on assessment of patient needs using approved protocols.

+ Processes prescription refills

+ Know and follow all organizational/departmental policies/procedures

+ Assesses patients by eliciting a focused health history.

+ Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.

+ Assists with statistical data collection

+ Assume responsibility for personal development and education.

+ Provides healthcare information to patients through telecommunications media using the nursing process.

+ Communicates with other departments and pharmacies regarding patient needs, as necessary.

+ Orders labs/testing and schedules appointments with the office as needed

+ Certificate in Nursing required.

+ 3 years of experience as a Staff RN required.

+ EPIC Experience preferred.

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Note:

This this is not a remote / work-from-home position.

Licensure, Certifications, and Clearances:

+ Act 34

+ Cardiopulmonary Resuscitation (CPR)

+ Registered Nurse (RN) - Registered Nurse licensure in the Commonwealth of Pennsylvania required

+ Current Pennsylvania nursing license, or a multistate license issued by an NLC‑participating state. Employees working on an out‑of‑state NLC license who later establish residency in Pennsylvania must apply for a PA Nursing license within 60 days of their residency change.

UPMC is an Equal Opportunity Employer/Disability/Veteran