Health Coach Consultant EST

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

• Candidate will work from home (WAH) out of their residence in a Compact RN State.
• Have reliable phone and hard‑wired internet service.
• Work schedules are determined by the Leader based on business needs and are not affected by the work model or location.
• Colleagues must be reachable via phone, video conference, and email during work hours (8 Hours per Day) as directed by their Leader.
• Personal responsibilities, including dependent care, must not interfere with work duties. Dependent care during work hours is generally not allowed.
• Be secure and private to maintain confidentiality (HIPAA compliant).
• Meet any additional reasonable requirements set by the Leader or Company.

• Hours required: 10:00 PM-8:00 AM EST, 8 or 10 hour shift, every other weekend, 4 holidays per year.
• Must reside in a nurse Compact State and hold a Compact license.
• The 24‑Hour Nurse Line provides a telephone‑based information and decision support program to eligible members. The Nurse will be responsible for the following:
• Facilitates effective health care decision‑making.
• Improves the quality of care.
• Improves member satisfaction with their health care plan.
• Facilitates appropriate use of health care resources.
• Provides up‑to‑date health care information to help facilitate members’ understanding of their health problems and possible options.
• Provides assistance by clarifying available options for the member's particular health problem or issue.
• Helps members actively and knowledgeably participate with their provider in their own health care decision‑making.
• Promotes healthy lifestyles to help lower personal health risks, preventing illness.
• Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.

• Active unrestricted RN compact state licensure.
• 5+ years of clinical experience required, specifically in:
  Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.

• Proficient in Multisystem Navigation:
  Comfortable using multiple monitors and systems simultaneously to streamline tasks and improve efficiency.
• Effective Multitasker:
  Skilled at talking and typing concurrently while managing various responsibilities with focus and accuracy.
• Basic Technical Troubleshooting:
  Able to set up and connect essential hardware (monitors, keyboards, etc.) and resolve common technical issues independently.
• Digital Collaboration & Documentation:
  Experienced in electronic documentation and virtual collaboration tools to support remote teamwork and communication.
• Highly Organized & Results‑Oriented:
  Maintains a structured approach to work, ensuring tasks are completed on time and in alignment with performance metrics.
• Metric‑Driven Performance:
  Demonstrates accountability by consistently meeting or exceeding established goals and expectations.

• Managed Care experience preferred.
• Previous coaching experience preferred.
• Model candidates have telephone triage nursing experience.

• Associate Degree in Nursing required.
• Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.

40

Full time

The Typical Pay Range For This Role Is
$54,095.00 – $
This pay range represents the base hourly rate…