Call Center LPN - CareMount Clinical Team - Remote

Call Center LPN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Call Center LPN serves as an extension of the Care Mount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries.

Be part of a healthcare team where technology, people, and action come together to make a difference every day. At Care Mount, you'll work alongside dedicated clinicians and support teams to deliver high-quality patient care, improve healthcare access, and positively impact the lives of the patients and communities we serve.

Work Schedule

• Full-time position
• Monday through Friday
• Hours:
  
  8:00 AM - 5:30 PM EST
• Schedule may vary based on business needs
• Observes the United Health Group (UHG) Federal Holiday Schedule

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage and prioritize clinical requests received through EPIC in-basket messages
• Provide clinical support and patient education within scope of practice
• Assist patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions
• Document all interactions accurately and timely within EPIC
• Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader
• Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements
• Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business
• 2+ years of clinical nursing experience, primary care setting preferred
• Proven solid clinical assessment, communication, and customer service skills
• Proven ability to work in a fast-paced, high-volume call center environment

Preferred Qualifications:

• New York LPN licensure
• Experience with EPIC electronic health records
• Telephone triage, ambulatory care, primary care, pediatric, or women's health experience

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Final date to receive applications:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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