Chronic Care Management LVN - REMOTE; California

About

Orb Health’s Enterprise Virtual Care™ enables the high-performance delivery of Chronic Care, Patient Support, and Outbound Campaigns as a virtual extension of the health system or center without requiring additional staff, applications, or office space. Orb Health’s mission is to empower a new healthcare paradigm where integrated virtual care creates the economies of scale necessary to drive effective and proactive patient engagement that maximizes outcomes and wellbeing over time while lowering the cost curve of healthcare.

Orb Health in Richardson, Texas is currently seeking a licensed LVN, LPN, or RN to join their growing remote staff as a new Care Management Nurse. In this role the Care Management (LVN, LPN, or RN) will be responsible for providing telephonic care management services to identified chronic patients under direction of the patient’s healthcare provider.

• Cooperatively develop an integrated patient-centered care plan and goals with the client/family and other providers.
• Work collaboratively with team members to provide outreach and engagement with the patient.
• Provide patient assistance through advocacy to client and family for entitlements and other community services.
• Work closely with in-office providers/staff members to manage day-to-day calls with enrolled patients involving symptom control, medication management, patient and family education, health maintenance reminders, medication refills, referral coordination, etc.
• Receive and respond to telephone calls from patients. Triaging and providing medical guidance as instructed by the patient’s provider.
• Document calls according to established guidelines.
• Connect patient’s care team together with updated information as received.
• Participate in education & in-service programs.
• Perform on call for the clinic that you are assigned to.

• Minimum of 1-2 years of experience in a clinical or telehealth setting.
• Ability to work full-time (40 hours minimum).
• Demonstrates progressive proficiency with the utilization of available computer technology, including typing skills.
• 60+ WPM typing.
• Demonstrated customer service, leadership, communication, interpersonal and problem-solving skills, required.
• Ability to plug computer directly into internet router.
• High speed internet.
• Graduate from an accredited School of Nursing.
• Current license to practice as an LVN/LPN/RN with compact license.
• Physical requirements:
  
  Ability to sit and work in front of a computer for long periods of time. Ability to speak on the phone for long periods.
• Nice to have:
  Bilingual in Spanish.
• Nice to have:
  Experience working with the adult population.
• Nice to have:
  Experience working as telecommuter or call center setting.
• Nice to have:
  Experience in clinical telephone triage.
• Nice to have:
  Experience working with Electronic Health Record (EHR).

Orb Health is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Orb Health is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.