Nurse Care Manager​/Case Manager - Concierge Primary Care

Location

San Francisco (Laurel Heights area)

5/8s traditional business hours no weekends required!

$173,000-$187,000/year based on experience

We are seeking a RN who is looking for a long-term professional home and is excited to build lasting relationships with patients and colleagues over the coming years.

The RN Care Manager provides comprehensive, customized nursing support to assigned physicians and member panels within a primary care setting through a service-first, hospitality-forward approach. This role combines longitudinal care management, care coordination, and direct patient care. While the role is primarily focused on panel management and clinical coordination, RN Care Managers also provide in-person nursing care during scheduled office visits and home-based visits as operational needs require.

• Partner with assigned physicians and PCAs to support longitudinal panel management and continuity of care, ensuring members experience coordinated, reliable support across visits, tests, and referrals.
• Provide proactive case management for members with complex or chronic conditions, including outreach, monitoring, and follow-up to anticipate needs and prevent gaps in care.
• Provide direct nursing care during scheduled in-office visits and house calls, including venipuncture, IV therapies, immunizations, and other nursing procedures within scope of practice.
• Triage incoming clinical communications (phone, portal, email/inbox) within scope, using sound clinical judgment to determine urgency, next steps, and routing, and ensuring timely, appropriate follow-up.
• Manage inbox tasks, including medication reconciliation, refills, prior authorizations, test results, and care coordination tasks within scope, closing the loop reliably for members and physicians.
• Support preventive care tracking and chronic disease management initiatives using panel data, registries, and standardized workflows so members receive recommended care on time.
• Coordinate labs, imaging, referrals, and external care transitions; ensure clear handoffs, complete documentation, and member-friendly communication at each step.
• Deliver a hospitality-forward experience in every interaction: offer a genuine welcome, personal recognition (they know me), attentive listening, timely responses, and thoughtful anticipation of needs so members and colleagues feel safe, respected, and comfortable.
• Balance panel management responsibilities with direct patient care to support member access, continuity, and operational needs.
• Use data and feedback (panel metrics, turnaround times, errors, member and MD feedback) to identify bottlenecks, suggest pragmatic improvements, and participate in continuous improvement efforts and pilots.
• Work effectively alongside both human teammates and automated tools or workflows (e.g., templated tasks, RPA-enabled processes), ensuring tasks are performed competently regardless of who or what executes them, and escalating appropriately when human review is needed.
• Support operational flexibility and cross‑coverage within scope (e.g., coverage for PTO, unplanned absences, and same‑day needs) to maintain access and continuity for members and physicians.
• Maintain accurate, complete, and timely documentation in the medical record and related systems; adhere to established clinical policies, documentation standards, privacy requirements, and safety protocols.

• Active California RN license
• Current BLS certification
• Bachelor’s degree required; BSN preferred
• Solid phlebotomy and IV skills

• Minimum of 3 years of RN experience in hospital and/or outpatient settings, with experience in primary care, concierge medicine, or case management, including ambulatory nursing skills such as venipuncture, IV therapy, immunizations, and patient assessment strongly preferred.
• Demonstrated success in roles that combine clinical coordination, member communication, and workflow reliability.

• Demonstrates hospitality-forward, member-facing service experience; comfortable engaging directly with members and families.
• Alignment with Private Medical values, including…