RN Triage Job Phoenix Arizona USA,Nursing

Overview

Department:
Nurse on Call. Role:
Triage RN. Shift: 10am-8:30pm, varied days M-F with rotating weekends and holidays assigned. Part‑time: 20 hours per week. Remote work with approximately 6 weeks of on‑site training at Banner Mesa, then fully remote. Candidates must live in Arizona.

Banner Plans & Networks (BPN) is an accountable care organization that partners with Arizona’s largest health care provider, Banner Health, to offer comprehensive health care solutions for Maricopa and parts of Pinal County.

In this role you will conduct telephone assessments and provide triage recommendations to insurance members and select community patients. You will use clinical expertise and approved nursing protocols to evaluate symptoms, make evidence‑based decisions, and offer appropriate recommendations for a wide range of patient needs.

Core Functions

Evaluates member/patient call and needs following established protocols. Utilizes databases and best practice evidence available, as well as clinical judgment to determine purpose of the call. This also includes assessing the member’s status to provide appropriate direction toward resolution whether triaged to another source or treatment recommended.

Utilizes multiple databases and electronic health systems (EHR) to research member history to provide appropriate coordinated care. Determines the acuity of situation/needs and triage callers to the appropriate level of care or call resolution.

Effectively accesses symptom‑based guidelines, as well as documents all calls for medical/legal purposes using appropriate tools. Documents assessment, planning, implementation and evaluation in a timely manner to ensure compliance with established policies and procedures. Documentation reflects objective/subjective data, nursing interventions and patients response and disposition plan.

Actively participates in quality assurance and improvement processes to deliver excellent customer service to callers.

Considers the patient/member’s physical, cultural, psychosocial, and spiritual and age specific needs when planning care or direction toward treatment or call resolution.

Monitors member needs and proactively connects members with the appropriate services or contacts other departments or locations to assist with coordination of care of the patient.

Provides direction and supervision to licensed and non‑licensed personnel in the activities necessary to provide quality care and services. Customers are external community callers and healthcare providers as well as internal employees and physicians. Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient.

Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status.

Minimum Qualifications

Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field. Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. Current BLS certification is required for state of practice. BLS certification is not required for remote workers or for team members working in the Insurance Division.

Additional certification or continuing education may be required based on area of practice. Requires a proficiency level typically achieved with five years clinical experience. Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area. Must possess ability to make autonomous decisions utilizing excellent clinical judgment.

Must possess highly effective interpersonal and communication skills. Must understand the principles of quality customer…