Telephone Triage Nurse-Care on Call Job Wilmington Delaware USA,Nursing

Pediatric Telephone Triage Nurse

Nemours Children's Health is seeking an experienced pediatric telephone triage nurse to support our primary care practices in Delaware, Pennsylvania, and Florida. This is a casual (8 hours/week), fully remote position that is self-scheduled and requires one shift every other weekend and two holidays per year.

Hours for the role range from:

Weekdays: 7:00am-5pm (D)

4:00pm-12am (AH) Overnight 12:00pm-8:30am
* No permanent night shifts are included for this role, but must be available to cover up to 3 overnight shifts per year

Weekends: 7:00am-3:30pm 3:30pm-12:00am Overnight 12:00pm-8:30am

Primary Function

The Triage Nurse role provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are open. To provide first line response to patient questions and concerns with escalation to the primary care offices when necessary. To ensure continuity of care, communicates the patient's condition and plan of care to other health team members.

Essential Functions:

Accurately assesses each patient's condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.

Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.

Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends.

Places outbound follow up calls to caregivers as needed.

Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC.

Works autonomously while adhering to organizational standards and core values.

Attends and participates in staff meetings and required departmental meetings.

Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume. This may include morning, evening, weekend, and midnight shifts.

Meets unit expectations for call volumes, call duration and customer service expectations.

Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients.

Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

Job Requirements:

Bachelor's Degree strongly preferred. Associates Degree prepared candidates must be actively enrolled in a BSN program.

Upon hire, the Kids Health On Call nurse must have an active unrestricted Delaware Registered Nurse license to start. Active Pennsylvania and Florida Registered Nurse Licenses must be obtained within 90 days of hire date. BLS from American Heart Association required for all nursing roles.

3-5 years of job related experience.