RN, Registered Nurse (Concierge Medicine - Primary Care

RN Care Manager

Location:

San Francisco (Laurel Heights area)

Schedule:

5/8s traditional business hours no weekends required!

Must have: solid phlebotomy and IV skills!

Compensation: $173,000-$187,000/year based on experience

Longevity:
We are seeking a RN who is looking for a long-term professional home and is excited to build lasting relationships with patients and colleagues over the coming years.

Who are we?

Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, New York, and Florida, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.

Private Medical is, by design, privately held and free from any conflicts of interests.

The RN Care Manager provides comprehensive, customized nursing support to assigned physicians and member panels within a primary care setting through a service-first, hospitality-forward approach. This role combines longitudinal care management, care coordination, and direct patient care. While the role is primarily focused on panel management and clinical coordination, RN Care Managers also provide in-person nursing care during scheduled office visits and home-based visits as operational needs require.

Success in this role requires strong clinical judgment, exceptional organization, clear written and verbal communication, and the ability to operate effectively within an evolving, team-based model.

What will you be doing in this role?

• Partner with assigned physicians and PCAs to support longitudinal panel management and continuity of care, ensuring members experience coordinated, reliable support across visits, tests, and referrals.
• Provide proactive case management for members with complex or chronic conditions, including outreach, monitoring, and follow-up to anticipate needs and prevent gaps in care.
• Provide direct nursing care during scheduled in-office visits and house calls, including venipuncture, IV therapies, immunizations, and other nursing procedures within scope of practice.
• Triage incoming clinical communications (phone, portal, email/inbox) within scope, using sound clinical judgment to determine urgency, next steps, and routing, and ensuring timely, appropriate follow-up.
• Manage inbox tasks, including medication reconciliation, refills, prior authorizations, test results, and care coordination tasks within scope, closing the loop reliably for members and physicians.
• Support preventive care tracking and chronic disease management initiatives using panel data, registries, and standardized workflows so members receive recommended care on time.
• Coordinate labs, imaging, referrals, and external care transitions; ensure clear handoffs, complete documentation, and member-friendly communication at each step.
• Deliver a hospitality-forward experience in every interaction: offer a genuine welcome, personal recognition ("they know me"), attentive listening, timely responses, and thoughtful anticipation of needs so members and colleagues feel safe, respected, and comfortable.
• Balance panel management responsibilities with direct patient care to support member access, continuity, and operational needs.
• Use data and feedback (panel metrics, turnaround times, errors, member and MD feedback) to identify bottlenecks, suggest pragmatic improvements, and participate in continuous improvement efforts and pilots.
• Work effectively alongside both human teammates and automated tools or workflows (e.g., templated tasks, RPA-enabled processes), ensuring tasks are performed competently regardless of who or what executes them, and escalating appropriately when human review is needed.
• Support operational flexibility and cross-coverage within scope (e.g., coverage for PTO, unplanned absences, and same-day needs) to maintain access and continuity for members and physicians.
• Maintain accurate,…