Telehealth Medical Ally-RN

Come make a difference and consider this unique opportunity to step into a rewarding career.

Amazing Opportunity and Great Place to Work!

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards .

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at

This role will be responsible for providing health coaching, information and support to My Medical Ally/Alight participants by phone and other channels. The Nurse works within a physician-led team to coordinate educational content and other services to meet each participant’s needs.

• Informing and supporting participants to seek the best clinical outcomes; not engaging in the practice of nursing or medicine. Educating callers regarding clinical services that are available to them.
• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach. Engaging caller and building rapport.
• Educating and supporting patients virtually on complex disease with a focus on cancer diagnoses.
• Providing immediate assistance with symptomatic callers and referral, if necessary.
• Communicating patient preferences to a physician led team to provide the patient with pertinent health information.
• Adhering to all confidentiality and HIPAA requirements as outlined within Alight’s Operating Policies and Procedures. Upholding this regard to any aspect of the data handled or services rendered in the undertaking of the position.
• Managing assigned workload, including ongoing client follow-up and customization of report materials with ease. Maintaining timely accurate entry of all case notes and client interactions in database.
• Participating in physician conference calls with patients and their families, including in some cases, scheduled calls outside of usual shift.
• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services. Assisting with developing and maintaining policies and procedures.
• Maintaining knowledge of all educational materials, web tools, and other corporate employers benefit programs. This ensures providing current informational and navigational support to assigned clients.

• Be a Registered Nurse with a BSN and equivalent experience. The ideal candidate will have a compact state license.
• Possess experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
• Have ability to convey medical information to non-medical audiences.
• Possess experience working with a variety of digital/internet media and interest in exploring new information technology.
• Be proficient in computer and internet navigation skills.
• Provide high quality, professional, customer service.
• Be…