LPN - Call Center

LPN Call Center Opportunity at UPMC's Altoona Regional Health Services

UPMC's Altoona Regional Health Services is seeking an LPN to join their Call Center team! Call Center LPNs are responsible for answering all incoming calls and communicating questions and responses between physicians and patients. This full-time position will work day-shift, Monday through Friday, between the hours of 8:00am and 5:30pm.

This position offers flexibility, with the opportunity to work from home 50% of the time after successful completion of training.

Eligible candidates may qualify for a sign-on bonus up to $7,500.00 with a 2-year service commitment to UPMC.

The posted pay range for this position is $19.97/hour to $29.69/hour but based on departmental budget, the maximum pay range for this position is $25.50/hour.

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do

Responsibilities:

• Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
• Follows OSHA recommendations regarding housekeeping duties.
• Handles the emails from patients and the responses back from the providers.
• Documents appropriately.
• Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
• Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
• Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
• Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers.
• Must follow parameters listed by each physician.
• Handles incoming and outgoing faxes to and from facilities and pharmacies.
• Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

Qualifications:

• LPNs must be a graduate of an approved LPN school and valid LPN license.
• Six months related experience preferred.
• Licensure, Certifications, and Clearances:
• Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first.
• Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.
• Licensed Practical Nurse (LPN)
• Licensed Practical Nurse (LPN) OR Temporary Practice Permit (TPP)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran