LPN Clinical Coordinator

Paradigm Lpn Clinical Coordinator

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized—again! For the fourth year in a row, we've been certified by Great Place to Work®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

The Lpn Clinical Coordinator plays a critical role in coordinating and managing medical and healthcare-related services for injured workers, partnering closely with patients, employers, providers, adjusters, and internal teams to support appropriate treatment plans and timely return-to-work outcomes. This role requires strong clinical judgment, organization, and communication skills, along with the ability to independently analyze medical information and collaborate across disciplines to drive quality, compliant case management.

This is a full-time, fully remote position, offering the opportunity to make a meaningful impact while working from home. The schedule for this role is Monday through Friday, 11:00 AM – 7:30 PM Eastern Time. Ideal candidates bring a nursing background, experience in workers' compensation or related clinical settings, and a commitment to service excellence, ethical practice, and continuous improvement.

Responsibilities:

• Support the mission, values, and vision of Paradigm, promoting positive public relation and demonstrating service excellence, respect for customers, coworkers, and management.
• Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services.
• Provide appropriate follow up with supervisor, co-workers, case managers, and providers regarding updates, reported complaints and concerns.
• Collaborate effectively with all departments through interdepartmental referrals and communication.
• Support and participate in common teamwork to achieve departmental and organizational goals, cooperating and working together with team as well as other internal and external partners.
• Actively participate in the QA process and departmental improvement efforts, identifying clinical areas for improvement.
• Plan and complete job duties, organizing individual caseload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements.
• Independently approaches problem resolution by appropriate use of research and resources. Appropriately research, review, analyze and prepare medical information, document pertinent information in the case file notes, apply evidence based established guidelines to support case management interventions and facilitate the case management process, collaborating objectively with case managers, adjusters, and internal departments for case resolution.
• Utilize appropriate desktop resources to perform the case management process.
• Identify any concerns within the department and bring to the attention of the Clinical Nursing Supervisor and if needed, the Vice President of Operations.
• Identify quality assurance and risk management issues and bring to the attention of the appropriate management.
• Precept new staff within the department as requested. Assist with on-call duties on assigned weeknights or weekends and is compensated accordingly.
• Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
• Maintain reliable and predictable attendance…