Bilingual; English/Spanish) Registered Nurse; RN Remote Triage | Weekdays & Weeken
Kingsport, Sullivan County, Tennessee, 37662, USA
Listed on 2026-08-30
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Nursing
RN Nurse, Emergency Medicine, Nurse Practitioner, Healthcare Nursing
Registered Nurse (RN) – Full-Time Remote Triage | Weekdays & Weekends | Compact License Required + CA, NY, MA & IL Registered Nurse (RN) – Remote Triage / Compact License Required
Make a difference from home while supporting patients and providers nationwide.
We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.
This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.
What You’ll DoRespond to inbound and outbound calls for a multi-state nurse triage service
Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients
Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform
Provide clinical assessments via phone or patient portal based on established protocols
Support providers with administrative and clinical tasks, including:
Medication refill requests per protocol
Provider notification of critical results
Post-discharge and post-operative follow-up coordination
Facilitate referrals and assist with prior authorization requests requiring clinical input
Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed
Participate in Remote Patient Monitoring (RPM) programs, including:
Educating patients on chronic disease management (diabetes, hypertension, COPD)
Screen and qualify patients for clinical trials and provide patient education
Take on additional responsibilities to support team success and patient outcomes
What We’re Looking ForAssociate’s or Bachelor’s Degree in Nursing
2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU
Prior telephone triage experience using electronic triage systems
Experience working with two or more EHR platforms
Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license
Willingness to obtain additional state licenses as requested
Skills That Set You ApartStrong teamwork and collaboration skills
Ability to step into a leadership role when needed
Excellent customer service, empathy, and communication skills
High attention to detail and documentation accuracy
Strong organization and time management skills
Work From Home RequirementsPrivate,
HIPAA-compliant home workspace
Ability to sit for extended periods and use a headset
Broadband internet access
Ability to house company-issued equipment
Participation in staff meetings via phone or video
Fast-paced and collaborative
Adaptable to change and able to manage stress effectively
Occasional overtime or schedule adjustments as needed
Qualifications Skills RequiredReliable
Expert
Phone TriageExpert
MultitaskingAdvanced
Electronic Health Records (EHR)Expert
Critical thinkingExpert
CommunicationExpert
Clinical ExpertiseExpert
Expert
Education RequiredBachelors or better in Nursing or related field.
Experience RequiredEHR/EMR Systems
Remote Triage
Call Center
Licenses & Certifications RequiredRegistered Nurse License
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr
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