Telephonic Nurse Care Manager

Become a part of our caring community As a Telephonic Nurse Care Manager with Humana Gold Plus-Integrated in Illinois, you will play a pivotal role in truly transforming the lives of our members. By providing personalized assessments, ongoing care planning, and expert guidance over the phone, you will help members overcome barriers to care, manage chronic conditions, and connect with vital resources—empowering them to achieve and maintain their best possible health.

Your clinical expertise and compassionate support will have a lasting impact, helping individuals and families navigate complex health challenges and improving their overall well-being. Join our team to make a difference, one member at a time.

Use your skills to make an impact

• Works with an assigned member population in Illinois over the phone performing health assessments, care planning, and education on chronic conditions and any gaps in their health care plans.
• Employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues.
• Identifies and resolves barriers that hinder effective care.
• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
• Navigates multiple systems and uses critical thinking skills.

• Bachelor's degree in nursing (BSN) or health related field.
• Licensed Registered Nurse (RN) in the state of Illinois with no disciplinary action or ability to obtain IL RN licensure.
• Minimum of 3 years of clinical acute care experience as a licensed RN.
• Experience with health promotion, coaching and wellness.

• Bilingual in English/Spanish, English/Polish, or English/Creole.
• Experience with case management, discharge planning and patient education for adult acute care.
• Managed care experience.
• Certified Case Manager (CCM).
• Prior experience with Medicare & Medicaid recipients.
• Knowledge of community health and social service agencies and additional community resources.

Remote, work from home.

Typical work days/hours:
Monday – Friday, 8:00am – 5:00pm CST, occasional flexibility in scheduling may be required to accommodate member needs.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal…