Care Manager, Telephonic Nurse

Become a part of our caring community We are seeking a dedicated and compassionate Registered Nurse with a Bachelor of Science in Nursing (BSN) to join our team as a Care Manager, Telephonic Nurse 2 within Center Well Specialty Pharmacy. This role operates in a fast-paced, call center-based environment where clinicians are engaged on the phone for the duration of their shift, delivering high-quality patient support and education.

In this pivotal role, you will support our Patient Management Program, focusing on individuals with specialized and complex health conditions, including autoimmune disorders, pulmonary diseases, neuromuscular disorders, infectious diseases, cancers, and other rare conditions. As a Care Manager, Telephonic Nurse 2, your primary responsibility is to conduct comprehensive telephonic assessments and evaluations of members, with a strong emphasis on medication therapy management.

You will provide detailed education on medication administration, potential side effects, and adherence strategies to promote optimal therapeutic outcomes.

• Delivering telephonic, patient-centered care in a structured call-center environment throughout the shift
• Providing medication education, including administration techniques, side effect management, and adherence support
• Developing and implementing individualized care plans tailored to each member’s clinical needs
• Monitoring patient progress through ongoing assessments and follow-up interactions
• Collaborating within established protocols and utilizing advanced telecommunication systems to ensure consistent, high-quality care delivery

The ideal candidate will bring strong clinical expertise, exceptional communication skills, and the ability to work independently in a structured, phone-based setting. This role requires comfort with sustained telephonic engagement and a commitment to delivering compassionate, patient-focused care. This position offers the opportunity to make a meaningful impact on the lives of patients with complex and rare conditions while working in a supportive, professional, and mission-driven environment.

There is a set schedule that is provided daily with inbound and outbound tasks to perform. This position is for 10am-6:30pm EST three days a week M-F, and two days a week hours of 11:30am-8pm EST. There will be a Friday late night requirement on a rotation of 11:30am-8pm. There will be a Saturday rotation hours of 8:30am-12:30pm EST. Overtime is required on an as needed basis.

There is a Holiday rotation that will be worked. Workable holidays for the pharmacy include Martin Luther King Day, Memorial Day, Juneteenth, 4th of July, Labor Day, The day after Thanksgiving, and New Years Day. Use your skills to make an impact.

• Bachelors of Science in Nursing (REQUIRED) MUST BE COMPLETED!
• 3 - 5 years of clinical acute care experience as an RN.
• Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action
• Must live in OH, KY, FL, AZ, TX.
• Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
• Managed care experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Schedule Adherence

• Experience with care management, patient education for adult care, auto dialer experience
• Bilingual English/Spanish
• Auto Dialer Experience

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
  At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is…