Practice Nurse

SUMMARY

Provides telephonic triage and document review services that require clinical judgment and interpretation and acts as a liaison between the patient, care team(s), and their primary care provider. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate

Reviews and triages telephone encounters, calls, and messages from patients and de-escalates or escalates to the appropriate care team or clinician

Prioritizes urgent medical triage to patients

Provides timely assessment for smart scheduling into clinician schedule

Reviews lab results, imaging results, consultation notes, and clinical summaries and identifies those that need to be directed to the respective clinicians for review

Effectively communicates with appropriate disciplines involved in the care of patients, and provides information and recommendations to providers

Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals

Promotes effective working relationships with nursing personnel, the management team and health care providers

Determines individual patient needs for services, referrals and training and provides patient education as necessary on plan of care Attends required meetings and huddles

Seeks guidance and resources, when necessary, in care and treatment of patients

Provides guidance and direction to colleagues and acts as a resource/mentor for nonclinical staff

Coordinates team based care in the absence of the Program Manager Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy

Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information

Performs other job-related duties as assigned

Licensure as Registered Nurse in the State of Rhode Island by the Rhode Island Board of Nursing or licensure as a Registered Nurse in accordance with the Nurse Licensure Compact agreement of the National Council of State Boards of Nursing.

Education and Experience Graduate of an accredited school of nursing

Current Rhode Island RN license in good standing3-5 years of appropriate nursing experience

Knowledge, Skills, and Ability Capacity to collaborate with colleagues and teammates as necessary to ensure quality work Ability to work both on a team and independently,with the capability to self-direct

Ability to use technology with proficiency in electronic medical record (EMR) platforms and Microsoft Office applications such as:
Outlook, Excel, and Word class=has-tooltip

Ability to function well in a high-paced and at times stressful environment

Capacity to multi-task, think critically and problem solve

Clear assessment, creativity, judgment, and decision-making skills class=has-tooltip

Ability to take initiative, organize, prioritize, andfollow through with work assignments assuring fulfillment of plans and goals

Excellent communication skills – both verbal and written

Ability to maintain quality, safety, and/or infection control standards

Ability to perform standard clinical procedures according to established protocols

Ability to maintain professionalism and provide superior customer service to all

This role works primarily…