RN - Registered Nurse Navigator Triage - Population Health

The RN Nurse Navigator Triage provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients’ acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.

Hours: This role is full-time, 36 hours weekly;
Days and Nights. This position works 7a-730p or 7p-730a with majority of the shifts being 7a-730p. Shifts may be 12, 8, 6, or 4 hours in length. Schedules are made based on patient needs.

Weekends and Holidays
:
Every other weekend rotation and holiday rotation.

Travel: Less than 25%- Travel may be required for orientation/training, meetings, or other business needs.

Experience: BSN preferred. 5 yrs nursing experience is strongly preferred. ICU/ED/Critical Care experience is strongly preferred. Specialty certification preferred. Proficient computer skills. Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.

Benefits at Geisinger:
We offer a comprehensive benefits package starting on day one, including:

• Health, dental, and vision insurance
• Three medical plan choices
  , including expanded network options
• Pre-tax savings plans (FSA & HSA)
• Company-paid life, short-term, and long-term disability insurance
• 401(k) with automatic Geisinger contributions
• Generous PTO that accrues quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program with financial incentives
• Family-friendly support
  : adoption/fertility assistance, parental leave, military leave, and  membership
• Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more
• Voluntary benefits
  : accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more

Job Duties:

• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.
• Provides education to patients and families.
• Schedules, or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.
• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.
• Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.
• Explains medical conditions.