Telephonic Triage Nurse

Answer with Care. Guide with Compassion. Support Every Step.

We are seeking a dedicated

Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.

Key Responsibilities:

• Receive and respond to calls for assigned hospice service areas

• Prioritize urgent needs and assess callers’ symptoms to guide care decisions

• Assign on-call staff or provide treatment guidance per Plan of Care

• Provide education, emotional support, and continuity of care

• Collaborate with the interdisciplinary team to manage symptoms and avoid crises

• Document all calls accurately in electronic medical record systems

• Promote patient/family choices and quality of life at end of life

• Participate in Quality Assessment and Performance Improvement programs

• Maintain professional and compassionate communication with all stakeholders

• Provide triage coverage for multi-state/multi-agency network

We have 3 part-time shifts available, Holidays/weekends may be required.:

Shift 1:

Sun: 11am-7:30pm

Thur: 5pm-1:30am

Sat: 10am-6:30pm

Shift 2:

Sun: 7am-5:30pm

Wed: 5pm-9pm

Sat: 7am-5:30pm

Shift 3:

Sun: 8am-4:30pm

Wed: 5pm-9pm

Sat: 8am-4:30pm

Qualifications:

• Graduate of an accredited nursing program

• Current Registered Nurse (RN) license in a NLC Compact State

• Three (3) years of clinical nursing experience

• At least two (2) years of experience in hospice, oncology, long-term care, or home health

• Bachelor’s degree in nursing (BSN) preferred

• Prior experience in telephone triage strongly preferred

• Proficiency in EMR systems and Microsoft Office Suite

• Current CPR certification, valid driver’s license, and automobile insurance

Work From Home Requirements:

• Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)

• Dedicated, quiet workspace

• Comfortable wearing a headset up to 12 hours

• Ability to navigate multiple computer screens (dual monitors + laptop)

• Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success:

• Deep knowledge of hospice care and end-of-life needs

• Strong patient assessment and communication skills

• Ability to remain calm, clear, and compassionate in emotional or urgent situations

• Adaptable, dependable, and solutions-focused

• Strong documentation and time management capabilities

• Sensitivity to diverse backgrounds and experiences

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to support patients when it matters most?

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Gentiva Hospice

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home…