Veterinary Receptionist

Overview

Pharr Road Animal Hospital began caring for pet families in 1974, starting out as a humble, one-doctor practice. Today, our team of veterinarians in Atlanta has more than tripled and we’re proud to offer not only general wellness and preventive medicine, but alternative therapies and regenerative medicine, too. Our goal is to provide the highest quality of medical care for our clients and patients by listening to their needs, and by giving exceptional client services in a professional and compassionate manner.

Our values are WAG - Work Together. Amaze. Grow. We live by these values and expect all teammates to treat each other, clients and patients with a WAG mentality. If you are a passionate and caring team player, please apply today!

As a Receptionist You Will

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, e.g. referral documentation, previous medical history received.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service and professional communication with clients and teammates.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment.
• Possess knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Strong organizational skills and good judgment to manage stressful situations.
• Excellent verbal and written communication skills.
• Pay range of $12.35-$20.90/hour based on experience.
• Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k), Life Insurance (Basic, Voluntary & AD&D), Short Term Disability, Paid Time Off (Vacation & Public Holidays) - for eligible positions only, and additional employee programs.

Mission Pet Health is veterinarian-led, People-focused, Pet-obsessed. That’s Mission Pet Health in a nutshell. We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we do—from mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values - Work Together, Amaze, and Grow - which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, what’s in it for you at Mission?

• Unparalleled opportunities for personal and professional development
• Benefits that buck the norm of the vet med industry
• A culture where YOUR well-being comes first

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most - the medicine and caring for their patients.

We’re based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we’ve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company’s third consecutive Top 25 ranking.