Management Team - Passionately Pets Job Alexandria Virginia USA,Outdoor/Nature/Animal Care

Position: Join Our Management Team - Passionately Pets

Passionately Pets, a growing In-Home Pet Sitting and Dog Walking company, is seeking a Manager who has experience working in the pet care services industry who will be responsible for directing the day-to-day operations in partnership with the rest of the Management Team. If you work well independently, have strong leadership and communication skills and want a career, not just a job, in the pet care industry, then this may be the right position for you!

Employee

Benefits

Pet CPR & First Aid Training
Eligible For Health Insurance Reimbursement & Paid Time Off (after introductory period)
Eligible For 401K With Company Match (after introductory period)
Discounted Pet Care Services

Salary is $50,000-$55,000 annually, based on experience.

Responsibilities

Assist in managing employee relations while maintaining accountability, quality and safety within the pet sitting, dog walking and office departments.

Help coordinate hiring needs for pet sitting, dog walking and office departments.

Help to train and develop Team members, including constructive feedback as well as Performance Reviews.

Enforce all policies, standards and procedures to provide an outstanding client experience.

Facilitate all potential client communications and scheduling of consultations. Perform some consultations.

Maintain & ensure Client Profile and Schedule integrity (documents, communication, Notes, etc).

Help to create and manage staff schedules to ensure all assignments are covered.

Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary.

Follow the responsibilities detailed in the Job Description s for Midday Dog Walker & Vacation Pet Sitter when performing those duties and enforce all rules, protocols and instructions.

Assist in managing the key control protocol.

Capture content from visits, events and staff for social media use.

Provide the highest level of customer service to our clients, including managing any customer complaints in a professional and timely manner.

Support the development of policies, forms and tools to increase company efficiency and risk management.

Act as an ambassador for our brand at networking events, community pet events and all other opportunities as presented.

Keep Management Team and Owner informed at all times.

We Are Looking For Someone Who

is able to accommodate a very flexible and ever changing schedule.
is available to be on call days, nights, weekends and holidays
lives in Northern Virginia in our service area, preferably within 5 miles of 22301 (Del Ray)
is an intelligent, self-starter who can work independently
is reliable and punctual
has strong communication and interpersonal skills
has strong customer service background
thrives at maintaining organization in a busy environment
has an insured vehicle in good working order
possess the ability to multitask and strong organizational skills
has space and the computer equipment required for a home office
upholds a respectable appearance
possess proven management experience, preferably in the pet care services industry
feels comfortable with pets of all types, sizes, breeds and personalities
has knowledge or an interest in gaining knowledge in pet training, behavior, care and nutrition
willing to complete and pass a thorough criminal background check

Commitment: 40-50 working hours per week. In addition, this position requires working On Call Manager shifts that include covering days, nights, weekends and holidays. Weekend On Call hours required 2x/month. Commitment of a minimum of 2 years is required, although longer is preferred.

LBGTQ+ and POC encouraged to apply.

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