Membership & Outreach Manager-Tennis Center

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** APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete .
** Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see .*
* ** JOB DESCRIPTION AND POSITION REQUIREMENTS
**** The Pennsylvania State University
**** Department/Area**:
Campus Recreation, Membership and Outreach
** Position Title**:
Membership and Outreach Manager-Tennis Center
** Reports To**:
Coordinator of Reservations, Membership, and Outreach
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* Description:

** Managers must be committed to creating and leading a welcoming environment that enables members of the Penn State community to thrive. They must have the ability to multitask in a fast-paced environment while providing excellent interpersonal skills and leadership. Managers must have strong problem-solving and communication skills.  
** Responsibilities
* * Membership/Outreach
* Oversight of daily operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
* Perform membership and court time sales, administrative duties, answering the office phone, guiding facility tours and providing general customer service to patrons.
* Troubleshooting issues with membership/membership renewals, and court times.
* Assist with the coordination of Campus Recreation outreach events.
* Manage digital outreach in facilities
* Serve as a staff trainer and provide professional development opportunities to current employees.
* Assist with the evaluation and accountability of student staff.
* Assist in creation and maintenance of schedules of student employees.
* Coordinate Membership and Outreach-Tennis end-of-year employee appreciation event.
* Complete additional duties as assigned by supervisor.

Facilities
* Oversight of Reserve My Court.
* Oversight of Connect2 Tasks and Counts.
* Monitoring to ensure we are in compliance with AD 39.
* Assist with training in clay court grooming and maintenance.
* Assist with tennis sale products inventory.
* ** Personal/Professional Development and Responsibilities
*** Develop and conduct monthly staff meetings and skill sessions
* Assist with Membership & Outreach Attendant Interviews and assist with the training and onboarding process.
* Be receptive to professional and personal development.
* Balance time commitments.
* Give and receive performance feedback.
* Recognize limitations and work to improve.
* Function as a contributing member of the Campus Recreation Team.
* ** Expectations
*** Respectfully manage disagreements, model positive rapport with patrons and employees.
* Role model appropriate behavior always, including in online communities.
* Maintain regular and frequent communication with supervisory team.
* Ability to interact with diverse groups through a variety of situations.
* * Job performance may include all the duties and responsibilities of positions in lower tier levels.*
* ** Requirements
* ** Minimum of 150 hours as a Membership and Outreach Attendant required.
* Must successfully complete the following 3 clearances:
* PA State Police Criminal Background Check
* PA Child Abuse History Clearance
* FBI Criminal Background Check
* Successfully complete Pediatric and Adult CPR/First Aid after hire.
* Ability to positively interact with patrons and employees alike.
* Demonstrated leadership skills.
* Strong critical thinking skills.
* Promote Campus Recreation programs and services.
* ** Working Conditions
*** Average of 12-15 hours worked per week.
* Includes a minimum of 6 hours per week in the Membership Offices at the Tennis Center Membership Office
* Work will take place on the University Park Campus and in the State College Community.
* Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks.
* ** At the end of each calendar year, each Membership and Outreach Manager will complete an end of year evaluation. If the manager has not met the…