Claims Specialist

Overview

Founded by passionate pet insurance experts, adoro is a start-up launching in Q4 2025. We’ll be bringing a new pet insurance experience to pet owners: a product that covers everything it should, designed for price stability, and offering an easy and fast claims experience. This is a remote position.

One of the most important ways we can help pet owners is by delivering an exceptional claims experience. This can be a time of high stress for pet owners, and we’re looking for someone to reinforce their trust in adoro by quickly, accurately and transparently processing their claims.

• Review and process submitted claims in accordance with a pet’s applicable insurance policy, accurately and within desired service levels.
• Review and summarize pet medical records.
• Communicate with staff at veterinary hospitals as needed.
• Work independently and with others on a virtual team.
• Create and issue claims decisions to pet owners.
• Communicate in writing with pet owners as needed.
• Assist in continuous improvement initiatives within the claims department, leveraging technology to create an exceptional customer experience.
• Perform other duties and/or special projects as assigned.

• Prior experience processing pet insurance claims.
• 3+ years recent clinical veterinary experience (dog and cat) as a veterinary assistant, veterinary technician or veterinarian.
• Knowledge of veterinary terms, abbreviations and conditions.
• Knowledge of medical conditions and associated symptoms, procedures, treatments, secondary conditions and pharmaceuticals used in veterinary medicine.
• Ability to work in a fast paced environment on a variety of systems.
• Demonstrable Microsoft Office proficiency:
  Word, PowerPoint, Excel, Outlook, Teams.
• Ability to work independently in a remote capacity, while also fostering teamwork and collaborating with others.
• Strong writing skills including organization, spelling, grammar and punctuation.

• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT) or Registered Veterinary Technician (RVT).

• This is a full-time position, working Monday – Friday during daytime hours.
• This position requires reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) and a quiet, dedicated place to work in your home that is not easily disrupted by background noises or distractions.

• The pay for this position is $31.25/hour on a full-time schedule. The position is eligible for overtime pay. Along with the hourly pay, you may be eligible for bonuses based on performance.
• adoro pays 100% of medical, dental, and vision benefits for employees.
• adoro pays 50% of medical, dental and vision benefits for eligible dependents.
• Four weeks of paid time off and 10 paid floating holidays.
• Free pet insurance policy for one pet (available when approved in your state).
• 401k Plan, including matching.

adoro is an equal-opportunity employer. We want to build a team that represents a variety of backgrounds, abilities, perspectives, and skills. Please note that all your information will be kept confidential according to EEO guidelines. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process and perform essential job functions.

• Mid-Senior level

• Full-time

• Finance and Sales

• Insurance

We will not include referrals or extraneous job ads in this description. This description focuses on the role, responsibilities, qualifications, and benefits.