Veterinary Customer Care Representative

Home With Dignity Care Coordinator - Veterinary Customer Care Representative

Join the compassionate team at Home with Dignity, a trusted nationwide mobile veterinary practice devoted to in-home euthanasia services. We're seeking a compassionate Care Coordinator to serve as the guiding voice for families during one of life's most tender moments. This is a remote position, but candidates must be located in the Mountain or Central U.S. time zones to align with our operations and client scheduling.

This isn't just a job—it's a mission. From home, you'll provide comfort and guidance, schedule appointments, and ensure seamless coordination with our veterinarians. Your compassion will help families say goodbye with peace, dignity, and love.

• Be the first point of contact:
  Answer calls with warmth, compassion, and professionalism.
• Provide guidance:
  Support families by addressing questions and gently explaining the euthanasia process.
• Coordinate care:
  Collect essential medical details and schedule in-home visits across multiple veterinarians' calendars.
• Foster trust:
  Build strong connections with families while ensuring seamless communication with veterinary staff.
• Collaborate:
  Work closely with veterinarians, the Regional Operations Supervisors, and other team members to ensure every appointment is handled with care.
• Go the extra mile:
  Support clients and veterinarians with empathy, patience, and dedication.

• Location:
  
  Must be based in the Mountain or Central Time Zone.
• Experience:
  
  MUST have at least 2+ years of customer service and direct veterinary/front-desk experience.
• Empathy:
  Ability to hold sensitive, emotional conversations with care.
• Communication skills:
  Clear, professional, and compassionate interpersonal style.
• Organization:
  Strong multitasking ability in a fast-paced environment.
• Tech-savvy:
  Comfortable with digital tools, scheduling systems, and adapting to new platforms.

• Starting at $16–$19/hr (based on experience)
• Flexible part-time and full-time schedules available
• Bonus opportunities
• Comprehensive benefits:
  • Medical, dental, and vision insurance
  • Short- and long-term disability
  • Life insurance
  • 401(k) with company match
  • Employee Assistance Program (including access to licensed social workers)
  • Paid time off and more!

Join Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive.

Apply today to help us make a difference, one family at a time.