CPW Administrative Assistant II Area 14 Colorado Springs, CO

Department Information

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at (Use the "Apply for this Job" box below). to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre‑tax and Roth 401K and 457 plans
• Paid life insurance
• Short‑and‑long‑term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote‑work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long range and operational plan in order to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s wildlife resources in the geographical area comprised of Area 14 in the Southeast Region (Teller, El Paso, Lincoln, Kit Carson, and part of Elbert, Washington, and Yuma counties).

The purpose of the Area 14 customer service team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife issues and advise the public about techniques to resolve or prevent conflicts; and to serve as the customer interface for field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife‑people conflicts.

The purpose of this position is to handle the customer service and administrative tasks necessary to function of the Area 14 workgroup. This includes providing diverse customer service to CPW customers – walk in, call in, via email, and/or traditional mail. This includes sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and by using brochures, regulations, bulletin boards, and other information products.

Position runs a cash register and handles payments, including license and pass fees, payment of citations, and boat, OHV, and snowmobile registrations & permits. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict and living with wildlife. The position also supports internal operations through administrative duties such as dispatching for officers, stocking of office supplies, communication with volunteers and interns, pickup/delivery and distribution of mail, ensures office equipment and infrastructure is operational and serves as liaison w/repair vendors, inputs information into various Apps & databases, conducts mandatory wildlife checks, and other administrative duties as assigned.

The CSRs are the public face of customer service at the Colorado Springs CPW office. The CSR is responsible to sell products and provide information to customers – walk in,…