Animal Services Officer

Job Description

Have you been looking for a position in animal welfare where you can make a real difference for your community?

Do you thrive in flexible work environments that allow you to work independently while simultaneously being part of a supportive team?

Are you looking for a role where no two days are exactly alike and where you’ll be engaged in a variety of meaningful work that allows you to use a broad range of skills?

Is working alongside a positive, professional team that prioritizes pet lifesaving and maintains the highest care standards important to you?

If so, you belong in Burlington as an Animal Services Officer!

You’ll be a vital member of our field services team, supporting quality of life and pet lifesaving in our community through providing community-oriented animal field services, pet support education and resources, and enforcing local ordinances and state animal laws. You’ll also have opportunities to work from home, earning overtime and supplemental on-call pay in addition to your base salary through rotational on-call responsibility for responding to after-hours animal emergencies in the field and remotely.

You will participate in community events, interact with residents, investigate cases involving animal-related concerns and complaints, and use modern field services strategies and practices that contribute to positive outcomes and pet lifesaving.

Burlington Animal Services, a department of the City of Burlington, NC, is committed to pet lifesaving, community engagement, and proactive initiatives. Guided by a no-kill philosophy, we envision a future where pets and families thrive together. In 2024, our Burlington Pet Adoption and Resource Center cared for over 7,000 pets with a 93% pet lifesaving rate. BAS operates with transparency, collaboration, and a commitment to high-quality public service, ensuring positive outcomes for every pet that can be saved.

Learn more about our mission and impact /pets.

• Respond to, investigate, and resolve calls for service from the community related to public health or safety, such as pets in danger; pets creating a danger or nuisance; animal bites and rabies exposures; animal-related community problems; preventing animal bites and animal-related communicable disease concerns.
• Provide animal-related emergency assistance and support to community members through direct requests from the local community and mutual aid requests from law enforcement and other governmental units.
• Issue warnings and citations when appropriate to enforce local ordinances, coordinate with law enforcement in addressing criminal offenses involving animals in the community, prepare professional reports, and attend court to provide expert testimony as necessary.

• Act as a resource to citizens by offering information, counseling, and collaborative problem-solving of animal issues using modern animal welfare practices.
• Engage in public relations and community service activities at events to build positive, cooperative, and collaborative relationships between the department and the community.
• Analyze situations, think critically, problem-solve, and facilitate resolutions to conflicts in the community concerning animal nuisance issues and other animal-related concerns.

• Contribute to the programs and services that support the agency’s pet lifesaving and positive outcomes goals.
• Practice humane animal handling and capture techniques in alignment with regulatory requirements and industry guidelines
• Perform EBI for animals with irremediable conditions.

• Prepare and maintain digital reports,…