Learning Lead, Fulfillment

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results.

By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS". To learn more about the brand and offerings, you can visit  and  . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit

Hims & Hers is seeking a skilled and passionate Learning Lead, Fulfillment to deliver and coordinate all training operations across Dispense & Fulfillment and shipping operations at an assigned site. This role owns the full training lifecycle - scheduling, facilitation, documentation, and compliance - while maintaining an active floor presence to support operational teams and drive a strong culture of safety and continuous learning.

The Learning Lead, Fulfillment reports to the Learning Operations Manager or Learning Area Manager depending on shift, and plays a key role in ensuring all associates are equipped, certified, and compliant across fulfillment and distribution operations.

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.
• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
• Maintain accurate training records, track completion rates, and ensure documentation aligns with Good Documentation Practices (GDP) and regulatory requirements.
• Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.
• Utilize LMS platforms to assign, track, and report on training completion and effectiveness.
• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.
• Audit tenured associates to ensure competencies are being met continuously.
• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
• Work with subject matter experts to ensure accuracy and relevance of training content.
• Create and update training materials ensuring content is current and compliant.
• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
• Engage associates to build and maintain a strong safety culture.
• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
• Train, certify, and audit all personnel on the safe operation of Powered Industrial Trucks (PIT) and equipment.
• Implement and enforce all OSHA and facility rules and regulations related to Powered Industrial Equipment.
• Conduct practical PIT training applications, examinations, and issue certifications.
• Perform ongoing audits of PIT-trained associates to ensure continued compliance and safe operation.

• High school diploma, GED, or equivalent required;
  Bachelor's degree in Learning & Development, Education, Business, or related field preferred.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience with LMS platforms for training administration, tracking, and reporting.
• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).
• Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
• Flexibility to work various schedules and shifts as needed for a 7-day operation.
• Strong understanding of fulfillment, distribution, and warehouse processes and operational workflows.
• Experience with OSHA compliance and safety training in a warehouse or distribution environment.
• PIT (Powered Industrial Truck) certification or demonstrated ability to obtain…