Fraud Operations Performance Associate II

Fraud Operations Performance Associate II

Join to apply for the Fraud Operations Performance Associate II role at Affirm
.  Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.  Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

As part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors.  You will collaborate with cross‑functional partners to improve visibility into accuracy, and may also support the overall quality of cases worked.  Approximately 20 % of your time will be dedicated to production to stay current with trends, issues, and workflows.

• Identify knowledge gaps through analysis and QA
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives
• Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on their performance
• Document findings as appropriate and Escalate to Leadership
• Stay informed about the latest fraud trends, regulatory changes and best practices to continuously improve fraud prevention efforts
• Demonstrate punctuality and remain responsive in the remote work setting
• Maintain daily expected case volume with an accuracy score of 98 % +

• 3 + years of fraud experience, preferably within the fintech industry
• 1 + years of Quality Assurance experience, preferably within the fintech industry
• Ability to work independently with leadership and demonstrate strong project management skills
• Strong analytical skills with the capacity to recognize and address fraud trends, issues and improvement opportunities
• Proven track record of identifying and resolving quality issues and driving process improvements
• Focused, self‑motivated and reliable with ability to stay focused on a task and work independently
• Positive attitude with excellent interpersonal skills and ability to build relationships at all levels of the organization
• Experience with industry‑specific tools and standards, including, but not limited to:
  Salesforce, TLO, Trans Union, Lexis Nexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido

Base pay grade

D. Equity grade 1. USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 – $90,000.
USA base pay range (all other U.S. states) per year: $62,000 – $82,000.
Employees new to Affim typically come in at the start of the pay range.
Visa sponsorship is not available for this position.

Affirm is a remote‑first company.  The majority of our roles are remote and you can work almost anywhere within the country of employment.  Affirmers in proximal roles have the flexibility to work remotely, but may be required to work out of their assigned Affim office occasionally.

• Health coverage – Affim covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs and family‑forming expenses
• Time off – competitive vacation and holiday schedules allowing you to rest and recharge
• ESPP – An employee stock purchase plan enabling you to buy shares of Affim at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities.  We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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