Design Quality Analyst, of Warcraft | Irvine, CA or Austin, TX

Team Name:

Quality Assurance

Design Quality Analyst, World of Warcraft | Irvine, CA or Austin, TX

R025596

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)
At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and Star Craft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group.

We genuinely love what we do for a living and expect the same
from everyone who joins us!

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA or Austin, TX.

JOB SUMMARY
A Design Quality Analyst is a software development professional who utilizes the fundamental test process and creative design process to enhance the
quality of both the development process and the product. They are responsible for designing test approaches that align with Blizzard's quality standards,
identifying and communicating defects, risks, and feedback, and proposing potential solutions. Additionally, they mentor and support other Design Quality
Analysts and collaborate with Artists, Designers, and Engineers on the product team. They actively participate in playtests, provide qualitative feedback,
assist in tool-assisted test design, execute tests, analyze test results, manage test libraries, and analyze the quality of the development process to suggest
improvements. They also contribute to product development meetings and planning activities, collaborate with stakeholders to achieve product quality
objectives, and assist in training new staff members.

WHAT YOU BRING TO THE TABLE

• Participate in gameplay assessment testing and associated feedback sessions.
• Provide high quality written and verbal feedback to development stakeholders.
• Deliver test design, test execution, test analysis, and test closure results through both manual and automated Gray-box test approaches
• Develop test plans with a strategic selection of test methodologies, including data validation, disruption testing, user acceptance testing, and performance testing.
• Develop creative exploratory testing that disrupts the intended design of our products.
• Partner with Designers in the creation of requirements to prevent quality risks.
• Responsible for adhering to department service level agreements (SLAs) and adhering to established metrics.
• Ensure product deployment stability across test environments.
• Utilize software development tools as needed with the goal of increasing test accuracy and test coverage.
• Use appropriate measures and Key Performance Indicators (KPIs) to validate and report on software quality.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS
Experience

• Minimum 3 years software QA experience.
• Experience working with a global test team structure preferred.
• Practical experience with game engines, bug and task tracking systems, content and asset editors, and shared technologies.

Knowledge & Skills

• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Demonstrated a high level of product expertise.
• High-level gaming knowledge and/or skill.
• Proven ability to analyze, interpret, and act on data sets and complex workflows.
• Ability to troubleshoot using root cause analysis and provide creative approaches to detect and report on software defects promptly.
• Excellent communication and collaboration skills.
• Thorough…