Digital Publishing QA​/QC Lead

Job Title:

Digital Publishing QA/QC Lead Duration: 6 Months (Possible extension/hire)

Location:

New York, NY 10010 (Hybrid preferred, Remote OK)

Job Description:

• We are seeking a detail-oriented Digital Publishing QA/QC Lead to oversee quality control for our digital publishing operations.
• You will ensure that all digital assets including web pages, forms, social posts, emails, and marketing content are error‑free, compliant with brand and ADA accessibility standards, and function flawlessly across all platforms.
• You will also support and train the QA/QC team and own quality assurance for

• Lead QA/QC:
  Serve as the lead QA/QC resource, establishing quality standards and best practices for the Digital Publishing team.
• Hands‑On Testing:
  Perform QA/QC for AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites.
• Accessibility & Compatibility:
  Conduct ADA compliance testing and cross‑browser/device testing.
• Documentation:
  Create and manage QA documentation, checklists, and testing protocols.
• Team Development:
  Provide feedback and training to team members to improve quality and efficiency.
• Collaboration:
  
  Work closely with authors, developers, and project managers to resolve issues quickly.
• ADA Expertise:
  Stay current with ADA/WCAG standards, communicating updates and training the team.
• Process Improvement:
  Participate in ongoing efforts to enhance digital publishing workflows and testing efficiency.
• Authoring Support:
  May be asked to perform authoring tasks as needed.

• Adobe Experience Manager (AEM) expertise
• Strong attention to detail and copywriting skills
• QA/QC experience in digital publishing
• Understanding of ADA compliance and policy
• Ability to coordinate with marketing leads and web/design teams
• Strong communication skills; prior management or coaching experience preferred

• Familiarity with Hearsay, Adobe Target, One Trust, DAM platforms, Workfront, and Stensul
• Strong understanding of WCAG, usability, and responsive design best practices
• Ability to manage multiple concurrent reviews and deadlines in a fast‑paced environment