Remote QMS Document Controller | ISO 9001 Specialist

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The Opportunity:

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to get stronger across North America, Europe, and Asia. Join us as a Document Control Specialist in Holland, MI as we work together to bring innovative automation solutions to life.

Location Type: This is a full time, salary position in Holland, MI.

What We Offer:

• Competitive wages, medical benefits starting your first day, and paid parental leave

• Opportunity to work on customized, 1-of-1 automation projects

• A collaborative, engineering-driven environment

• Career growth and skill development opportunities

• A role where craftsmanship and quality truly matter

• Work with cutting edge and innovative technologies

Role Overview

The Document Control Specialist supports and continuously improves the Quality Management System (QMS) by managing controlled documentation, supporting ISO 9001:2015 compliance, and participating in internal and external audits. The position partners cross-functionally to ensure quality standards, drive process improvements, and support continuous improvement initiatives across the organization.

How You'll Make an Impact:

QMS & Documentation Management

• Serve as the QMS documentation subject-matter expert (SME), providing guidance on documentation requirements, adequacy, and compliance status.

• Lead cross-functional teams of process owners, content experts, and functional SMEs through document harmonization efforts, including coordination of multiple change requests.

• Communicate document changes and administer employee notifications.

• Evaluate business processes to ensure compliance with quality requirements and evolving business needs; facilitate or participate in continuous improvement initiatives.

• Manage master project folder templates and support teams during project folder compliance audits.

• Assist with administration and ongoing maintenance of the organizational Knowledge Base database.

ISO 9001:2015 & Site Compliance

• Support the Quality Manager in maintaining site compliance with ISO 9001:2015 requirements.

• Train management and employees on ISO 9001:2015 standards and QMS expectations.

• Support Quality and Regulatory plans, implementation, and capability-building efforts as the business grows.

Internal & External Audit Support

• Prepare and conduct training for Internal Auditors, providing continuous guidance throughout the internal audit program.

• Support all aspects of the internal audit system, including planning, scheduling, execution, reporting, and follow-up corrective action.

• Participate in quality audits and lead audit teams when required.

• Identify areas of compliance and recognize opportunities for improvement.

• Assist with follow-up audits, observations for improvement (OFIs), and corrective action resolution.

• Support all phases of external audits, including certification and surveillance audits.

• Assist the Quality Manager with preparation for, participation in, and follow-up activities related to customer or registrar audits and site visits.

Continuous Improvement & Lean Support

• Support Continuous Improvement (CI) initiatives, including administration of the CI intranet page and LeanDNA tools.

• Facilitate Lean tools and methodologies, such as process mapping and other visual management techniques.

• Assist with corrective and preventive action (CAPA) processes.

Cross-Divisional Collaboration

• Provide quality support and best-practice sharing across all JR divisions when requested, driving alignment, synergies, and consistency

Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.

What You'll Bring:

• Bachelor's Degree preferred, Associate's Degree required.

• 1-3 years of working experience in Document Control or related role building and…