Corporate Quality Manager, Cups​/IM

Position Summary

The primary focus of the Corporate Quality Manager is to support activities required to meet objectives of quality, food safety, and other programs, including regulatory compliance porate Quality Managers are typically responsible for supporting approximately 10 facilities within one or two operating units (OU). This position will interact with internal and external customers.

• Reports to the Director of Quality with dotted line to OU operations leaders.

• Interacts with Corporate teams, Customers, Sales, Customer Service, Product Development, and all aspects of Operations.

• Leads plant quality teams by facilitating alignment across the OU through a cadence of standard work (examples are routine calls, visits).

• Drives RCCA methodologies and training with the plants. Supports customers and operations in leading RCCA for customer issues; develops and implements sustainable corrective action plans with the plants.

• Analyzes and trends data to identify opportunities for improvement.

• Develops and/or improves the OU’s quality strategy and objectives with Operations leaders. Recommends and develops procedures and processes that optimize and drive consistency into all aspects of manufacturing.

• Leads and supports improvement efforts in all areas of the business to meet performance targets.

• Assists in developing and implementing quality programs to ensure finished goods meet all quality, customer and food safety requirements.

• Provides technical support and expertise in statistical methods, problem solving methods, and process improvements to plants, and investigates application of engineering solutions where possible.

• Manages data gathering software, including procurement, installation, programming & end-user training.

• Supports scrap and cost reduction projects and champions plant improvement efforts for COPQ.

• Prepares and distributes internal and external reports – weekly, monthly, on demand.

• Manages customer communications for the OU as appropriate.

• Leads or supports customer meetings (visits, audits, quality reviews).

• Supports company compliances and certifications through conducting gap assessments, internal audits, training, and program management and support [forestry, food safety GFSI, Kosher, CFIA, FDA].

• Conducts internal audits as scheduled and needed.

• Participates/supports third‑party audits, including direct involvement with auditors, and provides support to all plants as it relates to third‑party annual audits.

• Serves as interim quality manager and supports candidate search process, as required.

• Leads and supports onboarding of new quality and food safety resources.

• Identifies and drives training opportunities across the organization and OU: HACCP, food safety, internal auditing, quality topics, etc.

• Follows company policies and practices while representing Novolex in an ethical and business‑like manner.

• This remote position will travel within the United States and Canada; travel may be up to 80%.

• Bachelor’s degree in a technical field preferred.

• 5+ years’ experience in a quality management role in a manufacturing environment, preferably in the plastics, paper, or packaging industry.

• Strong organizational, interpersonal and leadership skills.

• Self‑starter and works independently under minimum supervision.

• Ability to work as part of a team as well as lead a team by influence.

• Ability to manage multiple priorities and projects under tight timelines; works with a sense of urgency.

• Detail oriented, analytical thinker and consistently demonstrates accuracy, thoroughness, and dependability.

• Analysis, critical thinking, good judgment, and strong problem‑solving skills.

• Ability to operate under deadlines while still meeting standards.

• Displays excellent written and verbal communication skills.

• Excellent interpersonal skills necessary to interact effectively with individuals at all levels of the company and enjoys a fast‑paced environment.

• Establishes and maintains effective channels of communications with internal and external contacts.

• Practical experience with risk management, product testing, capability studies and control plans.

• Strong leadership…