QA Analyst

Company Overview

As one of the Washington Metropolitan-area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened.

We are seeking a detail-oriented QA Analyst to ensure accurate document processing and maintain high-quality standards. This role involves reviewing work, identifying errors, providing feedback, and supporting both on-site and remote staff.

• Review documents for accuracy before submission.
• Identify and assign processing errors to agents.
• Train new employees on document types and QA processes.
• Provide feedback to help agents improve performance.
• Support work-from-home and on-site staff via daily chat.
• Ensure the document is processed correctly before submitting.
• Assign errors to agents when a document is processed incorrectly and caught in the QA queue; train new employees on different document types, go over errors with keyers, and answer questions for work-from-home staff and agents on site in the IDC chat daily.

• High School diploma
• 1-2 years of experience
• Strong attention to detail and accuracy.
• Excellent communication and teamwork skills.
• Experience with QA or document processing preferred.
• Comfortable training and mentoring staff.

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Schedule:

8:00 AM to 4:30 PM, Monday to Friday, and Saturdays as needed. With occasional overtime. Also works on Saturdays when a holiday falls on a Monday and we are closed.

Weekly

Hours:

36–40 hours