Remote Quality Control Analyst: Defect & Content QA Job Bethesda Maryland USA,Quality Assurance

What You’ll Achieve at SANS

We are seeking a Quality Control Analyst to join our Courseware Operations team. This role is responsible for a critical part of the quality system by analyzing defects identified during the production fix/break cycle. This position works closely daily with the team members who make the fixes on our products to ensure our high-quality standards are met.

Responsibilities

Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production
Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks
Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers
Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues
Verify defect fixes to make sure they are done to specified requirements
Triage and verify package change content
Escalate content issues to management as needed when other SANS teams need to perform fixes
Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects
Assist with data collection for training and improving Quality Tester performance
Track and update daily production task dashboards
Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required
Perform other related duties as assigned.

What We’re Looking For

Bachelor’s degree or equivalent work experience
Strong attention to detail
Ability to work efficiently on multiple projects simultaneously
Ability to communicate with remote team members clearly and precisely
Unrestricted authorization to work in the USA; visa sponsorship is not available.

Preferred qualifications include:

Minimum 1 year experience working in a Quality role or related field
Familiarity with Microsoft office products and Smartsheet
Familiarity with Service Now a plus
Experience working with issue management software a plus (JIRA, Redmine, etc.)

Benefits and Perks of Working at SANS

We’re committed to fair and equitable compensation. The expected salary range for this position is $41,000-$46,000, depending on geographic location, skills, and experience. At SANS, pay equity and transparency are priorities.

We offer a comprehensive benefits package that supports your total well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Financial Benefits:

Competitive base salary, bonus opportunities, and a 401(k) plan with company match.
Health & Wellness:
Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP).
Time Off & Flexibility:
Generous paid time off, including volunteer time.
Learning & Development:
Access to professional development and SANS training opportunities.

Flexibility and Balance at SANS

We support our colleagues with the tools and flexibility they need to thrive, both professionally and personally. As a primarily remote work environment, we are committed to maintaining strong connections, collaboration, and a vibrant culture across virtual teams. While most roles operate remotely, some positions may require occasional in-person presence depending on role‑specific or business needs.

SANS is an Equal Employment Opportunity Employer

SANS is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

If, because of a medical condition or disability, you require a reasonable accommodation during the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

Employment eligibility in the United States is required. SANS does not provide visa sponsorship for this position.

#J-18808-Ljbffr