Program Quality & Compliance Specialist

Overview

Program Quality & Compliance Specialist I

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support!

JOB SUMMARY: Reporting directly to the Director of Program Quality and Compliance, the Program Quality and Compliance Specialist ensures the successful implementation and integrity of our programs. This position is responsible for accurately tracking and analyzing program data to measure quality and adherence to program standards, and compliance with company policies. The Program Quality and Compliance Specialist is accountable for site observations, data collecting, analyzing program performance data, assessing core program metrics, and providing technical assistance and action plans in compliance standards.

Using approved assessment tools and systems, the Program Quality and Compliance Specialist will conduct site visits to track and document site performance against quality compliance expectations. This position will create and share response plans based on the data collected and analysis of the data. This position is integral to maintaining program quality, compliance, and deliverables for driving continuous improvement and achieving program quality across the sites in the area.

This position is expected to be in the field 85-90% of the time, ensuring that all programs in the area reach and sustain program quality and compliance standards.

• Implement the assessment process using approved tools to evaluate and score site performance, measuring program quality and consistency of implementation.
• Submit detailed reports and trend analyses on time to Regional Operations team members including but not limited to Site Program Managers, Program Directors, and Executive Directors of Programs.
• Strong partnership and collaboration with the Program Directors and other stakeholders to address program challenges and implement improvements by co‑creating response plans based on data analytics.
• Communicate effectively and immediately about program status, trends, and actionable insights.
• Maintain a high level of confidentiality and will not disclose any sensitive information or content related to staff, partners, program, students, families etc.
• Ensure that all assessments are conducted fairly and equitably, treating all locations and staff with impartiality and respect.
• Uphold the highest standards of ethics and integrity, ensuring that all data collected and reported is complete, accurate, and free from manipulation or withholding of information.
• Ensure the implementation of the continuous quality improvement (CQI) process by conducting site visits and observations to a designated group of program sites in the area a minimum of 85% of their work time.
• Monitor and assess the success of the Think Together programs through site observation and tracking of performance.
• Provide ongoing technical assistance supported with on‑site strategy delivery and follow‑up action plans for Program Directors.
• Ensure implementation of a high‑quality program incorporating Think Together‑selected curricula, behavioral standards, policies, compliance standards, and procedures for ensuring quality content, student safety, and appropriate management practices.
• Implement the organizations Core Program Assessment (CPA) process and system to designated group of program sites.
• Conduct data reflection session with Program Directors and Site Program Managers.
• Analyze collected data to identify trends and areas for improvement.
• Develop and implement strategic plans to address identified issues and enhance program effectiveness.
• Work on site a minimum of 85/15 with Site Program Managers to strengthen program quality and compliance via site and observations.
• Collaborate with Program Directors to ensure sites maintain Federal Program…