Quality Assurance Specialist - Elevate CX; Onsite/Remote
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-04
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Percepta LLC
Remote/Work from Home
position Listed on 2026-07-04
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
A customer experience management company in Charlotte is looking for a Quality Assurance Specialist. The role involves evaluating customer interactions to improve service quality and satisfaction scores. Candidates should have at least six months of customer service experience and a high school diploma. Responsibilities include auditing operational procedures, reviewing KPIs, and developing quality documentation. The position offers a competitive compensation package, including hourly pay and performance bonuses.
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