Remote Process improvement​/SOPs Evaluator - AI Trainer

Quality improvement specialist
• Shreveport, LA

Last updated: 2 days ago $70,000.00 yearly Remote Full-time

• Responsible for directing all quality operations including planning, implementation, monitoring and reporting functions.
• Develop and oversee an effective management system to continuously identify opportunities for improvement while maintaining adherence to contract‑driven key performance indicators.
• Develop and oversee an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract‑driven key performance requirements.
• Develop and deliver quality management and quality assurance training for all employees engaged in quality and performance monitoring.
• Manage internal and external clients’ expectations related to quality management, and effectively communicate corporate quality standards across the project.
• Maintain updated knowledge of the project program and requirements to ensure contract compliance.
• Monitor all operations and related metrics for conformance with internal, external, contract performance, and quality standards.
• Monitor and evaluate the effectiveness of all areas of project operations and report quality issues to project and unit management.
• Schedule, coordinate, and report on both internal and external audit functions of the quality management system.
• Schedule and coordinate all the quality and performance monitoring activities of QC staff across the project.
• Aggregate and analyze quality data and suggest methods for improving product and service quality, design and/or business processes.
• Produce the quality control and performance reports as required by contract and project operations.
• Provide feedback on requirements and functional specifications.
• Attend project management meetings and conduct shift/team meetings with supervisors.

• Bachelor’s degree in a relevant field of study and 5+ years of relevant professional experience, or an equivalent combination of education and experience.
• 3 years of previous experience supervising or managing staff.
• 5+ years of Quality Control, Quality Assurance, or related compliance experience in a highly regulated environment.
• Experience developing, implementing, and maintaining Quality Management Systems (QMS).
• Quality audit management and risk management experience.
• Ability to analyze and interpret quality and operational performance data.
• Strong knowledge of quality management principles, methodologies, and best practices.
• Strong understanding of KPI development, measurement, and reporting.
• Proficiency with Microsoft Excel, reporting tools, and data analytics platforms.
• Ability to manage multiple priorities in a fast‑paced environment.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

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