Remote Quality Analyst - Data-Driven QA & Process Improvement
Remote / Online - Candidates ideally in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-07-18
Detroit, Wayne County, Michigan, 48228, USA
Listing for:
TaskUs
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Task Us in Detroit is seeking a Quality Analyst to perform audits and evaluations, ensuring adherence to quality targets across CSAT/NPS metrics. You will audit calls and interactions, coach teammates, and report performance regularly while collaborating with TLs on improvement plans.
The role emphasizes accuracy, process improvement, and ongoing training support. The candidate should have a year of QA experience (preferred), basic Excel/Sheets skills, and a strong customer-centric approach.
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