Quality Assurance Manager

Maximus is seeking an experienced Quality Assurance Manager to join our Pennsylvania Enrollment Assistance Program team. This is a remote opportunity. If you are a results-driven leader with a strong quality assurance background and experience improving operational performance, we'd love to hear from you. The Quality Assurance Manager is responsible for leading quality assurance operations, ensuring compliance with contractual requirements, monitoring performance metrics, and driving continuous process improvement.

This role oversees quality programs, analyzes performance data, collaborates with internal and external stakeholders, and provides leadership to support operational excellence.

• Oversee the day-to-day functions of the Quality Assurance (QA) department.
• Manage an effective quality assurance program that monitors and resolves issues before they become problems.
• Supervise the development and regular update of policies and procedures.
• Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
• Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
• Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
• Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
• Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
• Team Leadership and Coaching.
• Performance management.
• Cross-functional collaboration.
• Project management.
• Decision-making.
• Change management.
• Quality assurance (QA) and quality control (QC).
• Quality Management Systems (QMS).
• Process improvement.
• Root cause analysis.
• Auditing and compliance.
• Document and content review.
• Production quality control.
• Risk assessment and mitigation.
• Standard Operating Procedures (SOPs).
• Inventory tracking and management.
• Data analysis and reporting.
• Microsoft Office.

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Previous supervisory or leadership experience.
• Prior Quality Assurance (QA) experience.
• Experience with Genesys.

• Experience ensuring compliance with contract requirements.
• Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
• Experience generating, analyzing, and interpreting reports.
• Medicaid and CHIP program experience.

• Internet speed of 20mbps or higher required (you can test this by going to ).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at .

Apply or refer using the internal links below.

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