Kitchen Lead

Position Overview

FIS Management Services, LLC seeks Senior End‑To‑End Test Managers in Jacksonville, FL to manage quality, planning, execution, and reporting of all testing phases of various implementations for FIS clients. Cover functional, user acceptance (UAT), performance, and security testing, ensuring that all requirements are translated into actionable test strategies and plans.

• Lead end‑to‑end test case management and execution.
• Monitor business readiness.
• Ensure compliance with client and regulatory standards.
• Support continuous improvement through best‑practice adoption, especially AI‑driven methodologies and tools.
• Identify and deploy innovative AI‑automated solutions, such as machine learning for test optimization and AI‑assisted test automation frameworks.
• Coordinate user acceptance testing (UAT).
• Coordinate business process testing, performance testing, and security testing.
• Ensure availability and readiness of business testers for all end‑to‑end test cases with the client.
• Plan, monitor, and manage execution of end‑to‑end test cases.
• Ensure business involvement in test preparation and execution.
• Coordinate with the test automation team to facilitate candidate test cases and oversee build‑out of the automation portfolio as a value add for clients.
• Coordinate defect management cycles with the implementation team, development, and clients.
• Provide appropriate reporting to project managers.
• Perform special projects and initiatives upon request and on occasion.
• Identify and implement best practices and suggest improvements.
• Communicate with business‑line and product‑line leaders on recommendations and improvement areas.
• Perform other related duties as assigned.

• Bachelor’s degree or foreign equivalent in Computer Engineering, Software Engineering, Computer Science, or related field.
• Ten (10) years of progressively responsible experience in test management, including ability to write holistic Test Strategy Documents with RACI conditions for all stakeholders.
• Experience utilizing industry‑standard defect severity and priority definitions and turnaround time SLAs for defect management.
• Experience implementing test case prioritization and predictive defect analysis to streamline the testing lifecycle.
• Detailed understanding of all phases of testing, including entry and exit criteria definition.
• Experience using functional test automation tools and performance testing tools.
• Experience with test management tools for comprehensive test planning, execution, and reporting.
• Ability to complete reporting using standard dashboards and templates, providing RAG status quantified by risk indicators, test execution, and defect metrics.
• (Alternative) Master’s degree in one of the above fields and eight (8) years of experience in the above‑listed skills.
• Telecommuting and/or working from home may be permissible pursuant to company policies.
• 25% of travel required.

Telecommuting and/or working from home may be permissible pursuant to company policies. 25% of travel required.