Senior Quality Engineer

JOB DUTIES AND RESPONSIBILITIES

• Provide risk-based quality input to leadership on deviation acceptance, containment strategy, and customer communication.
• Review, approve, and provide technical oversight for inspection plans, FAIs, and conformance strategies for complex or critical products.
• Owns quality performance for assigned processes and product families, ensuring sustained compliance and effectiveness.
• Serves as primary quality interface for advanced customer and supplier escalations, including audits, systemic complaints, and long‑term corrective actions.
• Leads continuous improvement initiatives aimed at reducing variation, improving process capability, and enhancing overall product and customer quality.
• Owns MRB decision‑making for any escalated nonconformances. Collaborates with Quality Engineering/Management as needed to ensure consistent application of risk‑based disposition decisions across products and programs.
• Lead and facilitate RCCA investigations for internal quality issues and customer complaints using structured problem‑solving tools (8D, 5-Why, Ishikawa), validate corrective action effectiveness, and drive “look across” to prevent recurrence across products and programs.
• Manage customer quality inquiries from initiation through closure, ensuring clear communication and alignment on expectations and timing.
• Investigate and resolve customer complaints promptly, ensuring containment and corrective actions meet customer expectations.
• Provide technical leadership and mentoring to the Quality organization and cross‑functional teams, to strengthen quality competencies and drive consistent application of quality tools.
• Monitor, analyze, and report advanced quality metrics and trends, and present findings to leadership.
• Develop and maintain internal quality standards, inspection plans, and work instructions.
• Conduct internal audits to ISO 9001 and support external audits, as needed.
• Provide guidance/training on GD&T, inspection methods, and quality tools.
• Additional projects and tasks, as assigned by the Quality Assurance Manager.
• Supplier Quality support, if needed based on site needs:
  • Plan, lead, and participate in supplier audits (domestic and international), including assessment of compliance to ISO 9001 and customer requirements.
  • Own or oversee supplier corrective action requests (SCARs) for high‑risk or repeat issues and verify effectiveness.
  • Partner with Supply Chain to assess supplier quality risk, performance trends, and development priorities.

• Education:
  
  Bachelor’s degree in Engineering, Quality, or related technical discipline
  • (Advanced degree preferred. Significant working experience may be substituted for education at AGSE’s discretion).
• 10+ years of relevant industry experience within a quality assurance organization.
• 7 years minimum specifically in a Quality Engineering role within aerospace and/or manufacturing.
• Demonstrated leadership of complex quality investigations, customer issues, and supplier quality initiatives.
• Demonstrated experience serving as senior quality interface for customers, including audit support, corrective action response, and issue escalation.
• Advanced knowledge of ISO 9001.
• Proficiency in RCCA methodologies, APQP (as applicable to internal processes) and SPC.
• Working knowledge of common inspection tools and advanced technologies (CMMs, PCMMs, Romer/FARO arms).
• Proficiency in all Microsoft Office applications.
• Onsite role; remote work may be occasionally granted or required at the discretion of the Quality Assurance Manager.
• Certifications:
  
  CQE, Six Sigma (Green/Black Belt), or ISO 9001/AS9100 Lead Auditor preferred.
• ERP/MRP proficiency (Epicor system preferred).
• Technical and practical understanding of complex precision machined components preferred.
• Technical and practical understanding of complex mechanical and hydraulic assemblies preferred.
• Understanding of basic metallurgy and welding fundamentals preferred.
• Ability to travel domestically and internationally, as required, to support supplier audits and quality investigations.