Water Quality Services Specialist

The Water Quality Services Specialist plays a key role in supporting and advancing our water quality services. You’ll help implement ANSI/AAMI ST108 standards, manage water testing activities, contribute to compliance reporting, and provide both field and customer support. This position offers a unique blend of hands‑on technical work, client relationship management, and program coordination, providing a direct impact on public health and safety.

If you are a proactive problem‑solver with a passion for water quality and customer service, this is an excellent opportunity to grow your career.

To meet water quality goals promptly, cost‑effectively, and with the highest level of quality.

Required Qualifications

• Bachelor’s degree in biology, chemistry, environmental science, or related discipline (or equivalent experience)
• Minimum 5 years of experience in water quality, healthcare compliance, or related technical field
• Strong organizational skills with proven ability to manage multiple priorities simultaneously
• Excellent written communication skills and attention to detail in technical documentation
• Solid work ethic and ability to work independently
• Experience with water systems and water sampling procedures
• Background working with laboratories and interpreting water quality test data
• Customer service orientation with professional, personable communication style
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Knowledge of ANSI/AAMI ST108 and related standards (ST79, ASTM D1193, ISO 17025)
• Experience with water treatment systems (RO, DI, distribution loops)
• Background creating technical reports for compliance and customer review
• Experience with Salesforce or other CRM platforms
• Exposure to programming, database management, or process automation tools
• Background in compliance documentation, quality assurance, or regulatory reporting

• Develop and maintain customer water quality sampling plans, reports, and other compliance documentation
• Prepare, analyze, and distribute monthly water quality reports with corrective action tracking using service tickets
• Conduct customer site visits for water sampling, system inspections, and technical consultations
• Provide technical support for troubleshooting and preventive maintenance activities
• Train internal staff and subcontractors on water testing and sampling protocols
• Participate in customer meetings to explain test results, review corrective actions, and provide compliance guidance
• Support proposal preparation and validation planning for new customer engagements
• Coordinate shipping and receipt of water sample kits Identify and collaborate with certified laboratories to ensure timely, compliant reporting
• Manage testing consumables, testing equipment, and inventory required for water quality testing and sampling services

• Identify and implement process
• Consistently work towards meeting the company’s water quality objectives efficiently and

The physical and environmental requirements below represent the essential functions of the position and can be performed with or without reasonable accommodation:

• The regular schedule typically follows an 8-hour workday, Monday through Friday, with general availability expected between 8:00 AM and 5:00 PM Occasional scheduling flexibility may be required to meet customer needs.
• Candidates living outside of Vermont will work remotely and are expected to maintain a professional home office environment that supports video conferencing, focused work, and the secure handling of customer MMIC provides all employees with a company‑issued computer and mobile phone for business use.
• Field work requires regular travel to customer sites, approximately 50% of the
• The role may involve moving safely within mechanical rooms, utility areas, and healthcare
• The role may require walking, standing, climbing stairs or ladders, bending, kneeling, and reaching to access equipment and perform sampling
• The role may require lifting, carrying, or moving sampling equipment or materials (typically up to 20–30 lbs).
• Office‑based work may involve…