Corporate Quality Manager, QSR

Corporate Quality Manager

The primary focus of the Corporate Quality Manager is to support the activities required to meet objectives of quality, food safety and other programs, or regulatory compliances for Novolex. Corporate Quality Managers are typically responsible for supporting 10 or so facilities within one or two operating units (OU). This position will interact with internal and external customers.

Essential Functions and

Key Responsibilities:

• Reports to the Director of Quality with dotted line to OU operations leaders.
• Interacts with Corporate teams, Customers, Sales, Customer Service, Product Development, and all aspects of Operations.
• Leads plant quality teams by facilitating alignment across the OU through a cadence of standard work [examples are routine calls, visits].
• Drives RCCA methodologies and training with the plants. Supports customers and operations in leading RCCA for customer issues; develops and implements sustainable corrective action plans with the plants.
• Analyzes and trends data to identify opportunities for improvement.
• Develops and/or improves the OU's quality strategy and objectives with Operations leaders. Recommend and develop procedures and processes that optimize and drive consistency into all aspects of manufacturing.
• Leads and supports improvement efforts in all areas of the business to meet performance targets.
• Assists in developing and implementing quality programs to ensure finished goods meet all quality, customer and food safety requirements.
• Become SME in customer requirements for the OU and promote awareness and adherence throughout organization. Assist plants in investigating and resolving customer quality issues, internal/external product failures.
• Provide technical support and expertise in statistical methods, problem solving methods, and process improvements to plants and investigate application of engineering solutions where possible.
• Manage data gathering software, including procurement, installation, programming & end-user training.
• Support scrap and cost reduction projects and champion plant improvement efforts for COPQ.
• Prepares and distributes internal and external reports – weekly, monthly, on demand.
• Manages customer communications for the OU as appropriate.
• Leads or supports in customer meetings (visits, audits, quality reviews).
• Conduct internal audits as scheduled and needed.
• Participates/support in 3rd party audits, including direct involvement with auditors, provide support to all plants as it relates to third-party annual audits.
• Serve as interim quality manager and support candidate search process, as required.
• Lead and support onboarding of new quality and food safety resources.
• Identify and drive training opportunities across the organization and OU: HACCP, food safety, internal auditing, quality topics, as examples.
• Follows company policies and practices while representing Novolex in an ethical and business-like manner.
• This remote position will travel within the United States and Canada; travel may be up to 80%.

Candidate Requirements:

• Bachelor's degree in a technical field preferred.
• 5+ years' experience in a quality management role in a manufacturing environment, preferably in the plastics, paper, or packaging industry.
• Strong organizational, interpersonal and leadership skills.
• Self-starter and works independently under minimum supervision.
• Ability to work as part of a team as well as lead a team by influence.
• Ability to manage multiple priorities and projects under tight timelines; works with a sense of urgency.
• Detail oriented, analytical thinker and consistently demonstrates accuracy, thoroughness, and dependability.
• Analysis, critical thinking, good judgment, and strong problem-solving skills.
• Ability to operate under deadlines while still meeting standards.
• Displays excellent written and verbal communication skills.
• Excellent interpersonal skills necessary to interact effectively with individuals at all levels of the company and enjoys a fast-paced environment.
• Establishes and maintains effective channels of communications with internal and external contacts.
• Practical experience with risk management, product testing, capability studies and control plans.
• Strong leadership experience with compliance program requirements such as food safety, SQF, BRCGS, HACCP, forestry, and sustainability programs, including experience with internal and external auditing.
• Proficient in use of MS Office (Outlook, Word, Excel, and PowerPoint) programs.
• Nice to have:
  Six Sigma Principles, Kaizen, Lean Manufacturing.

How you'll perform the role:

The primary focus of the Corporate Quality Manager is to support the activities required to meet objectives of quality, food safety and other programs, and regulatory compliances for Novolex. Corporate Quality Managers are typically responsible for supporting 10 or so facilities within one or two operating units (OU). This position will interact with internal and external customers.

• Reports to the Director of Quality with dotted line to OU operations…