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QA & Performance Excellence Team Lead — Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-07
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
RxBenefits
Remote/Work from Home
position Listed on 2026-08-07
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Rx Benefits seeks a Team Lead, Quality & Performance Excellence to own QA, staff performance governance, release readiness, and capability development for our contact center. You will direct QA teams, maintain evaluation frameworks, and drive measurable improvements in customer and member experiences.
You will translate QA insights into coaching actions, enforce performance standards, and partner with leadership to ensure readiness for major releases and continuous improvement across programs.
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