Workforce Management
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at or contact us here (). Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
This position is 100% work le this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.
Your Responsibilities- Oversee approved business-facing regression execution
- Production validation checklists
- Defect trend support
- Release evidence support
- Support administration of Browser Stack assets suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
- Execute approved manual test cases and business-facing regression test suites.
- Support post-deployment production validation planning, coordination, and execution.
- Create and log initial defects with sufficient evidence to support engineering triage and debugging follow through.
- Maintain execution records, test assets, and operating documentation.
- Provide standardized status updates and reporting support to Program Management.
- Coordinate with Business Operations and Advisors, as needed, for real-call, persona-based, language-specific, or market-specific validation requirements.
- Experience:
5-7+ years in regression testing, production validation, release verification, test automation support, or quality operations, including hands-on experience building and maintaining repeatable regression packs for customer-facing or operational workflows. - Education:
Bachelor's degree or equivalent relevant experience in Computer Science, Information Systems, Engineering, Business Systems, or related field. - Technical / functional proficiency:
Strong understanding of regression strategy, production-safe validation practices, release evidence, defect triage support, and the distinction between exploratory validation versus stable, repeatable flows suitable for automation. Should have experience identifying which checks can be automated at UAT or production-validation level and which should remain manual. - Tool expertise:
Browser Stack required;
Jira defect tracking required; experience with regression suite maintenance, test evidence capture, and basic automation tooling or scripting strongly preferred. Familiarity with Salesforce or similar, CRM-adjacent workflows, telephony, messaging, or digital customer journeys is a plus. - Operating strengths:
Able to build and run smoke packs, recurring regression checks, and production-safe post-deploy validation steps. Strong judgment, documentation discipline, and ability to partner effectively with Engineering, Product, and Program Management on release readiness, escaped defects, and automation opportunities. - Certifications:
ISTQB or equivalent required. Experience with test automation frameworks, release management, incident validation, or quality engineering practices is a strong plus. - Strong written and verbal English communication, multilingual preferred
- Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
- Comfort operating in a hybrid manual-plus-automation model.
- Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
- Experience supporting global,…
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