Quality and Training Specialist

This is an onsite role that is based in Whiteland, IN

Working Hours: Fulltime position (40 hours a week), Overtime, Weekends, Holidays, Trainings as required

D&H is growing! Join 100+ year old Employee‑Owned technology distributor, offering end‑to‑end solutions for today's resellers, retailer, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee co‑owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co‑Owner you receive numerous discounts on services.

We feel strongly about giving back to the community and promoting sustainable, eco‑friendly business practices.

The Quality and Training Specialist supports the organization’s Quality Management System (QMS) to ensure compliance with ISO standards, applicable AIB (American Institute of Baking) food safety and Good Manufacturing Practice (GMP) requirements, as well as FDA regulations. This role also supports the training and development of Co‑owners by providing training to Co‑owners, coordinating, tracking, and recording the completion of warehouse job skillsets on provided tracking spreadsheets or training database, skill competency matrix, etc.

Responsibilities include developing and delivering presentations and training sessions for operations Co‑owners on topics such as QMS principles, ISO standards, compliance requirements, and various training programs.

• Maintain and support the company’s ISO certifications, Quality Management System and Training initiatives.
• Control and update quality and training documentation including SOPs, work instructions, forms, and records.
• Coordinate/conduct ISO internal audits and support external/3rd Party certification audits.
• Track corrective and preventive actions (CAPA) and verify effectiveness as required.
• Assist with risk assessments and process improvement initiatives.

• Support compliance with AIB Consolidated Standards.
• Conduct facility inspections and GMP audits.
• Assist with food safety documentation and recordkeeping.
• Participate / conduct food safety training and awareness programs.
• Support root cause investigations related to quality or food safety issues.

• Perform ISO Internal process audits and supplier quality evaluations.
• Analyze quality trends and recommend corrective actions.
• Support continuous improvement initiatives.
• Assist with customer complaints (CAPA’s) and nonconformance investigations as required.

• Provide training to both Leadership / Co‑owners on quality processes, ISO standards, and GMP requirements, Food
  -Safety, and various operations job skills, WMS system training, etc.
• Audit training progress across the network ensuring compliance.
• Promote a culture of quality and continuous improvement throughout the network.
• Communicate audit findings and corrective actions across departments.
• Provide follow‑up on actions taken and keep the Operations network informed.

• Take on assignments and work projects.
• Work independently.
• Ability to prioritize work assignments to meet assigned deadlines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge and proficiency of Microsoft Excel, Word, Powerpoint, and Outlook.
• Flexibility to support a three‑shift operation, as needed.
• Ability to read, write, and speak English; bi‑lingual is a plus.
• Strong knowledge of QMS principles and auditing practices.
• Excellent documentation and organizational skills and ability to prioritize assignments and projects and work independently.
• Analytical and…