Bilingual QA Specialist — Remote Coaching & Monitoring
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-30
Washington, District of Columbia, 20022, USA
Listing for:
ICF Olson
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
ICF Olson seeks a Bilingual Quality Assurance Specialist to monitor interview staff, verify CATI entry accuracy, and provide feedback on performance measures such as reading verbatim, rapport, and professional phone manner. You will support QA for programs under performance-based contracts and collaborate with project teams.
The role requires coordinating live monitoring and coaching sessions, urgent action when needed, and conducting trainings and client sessions as requested.
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